JYOTSANA DAHIYA
Business Development
New Delhi
Summary
Dynamic professional with 3+ years of experience in client relationship management, business development, and strategic analysis. Proven expertise in identifying business opportunities, optimizing operational processes, and enhancing client engagement. Strong foundation in consulting skills like market research, competitor analysis, and process improvement. Seeking to transition into consulting to leverage analytical and problem-solving strengths across industries.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Account Manager – Sales
ICICI Bank
05.2021 - Current
- Managed a portfolio of 100+ high-value corporate clients, including Government Banking Group (GBG) and multinational corporations (MNCs), achieving 25% year-over-year growth in customer retention and cross-sell ratios.
- Onboarded major institutions, including Power Exchanges of India, OTC platforms, and Delhi NCR-based Alternative Investment Funds (AIF/PMS), contributing to a 30% increase in current account balances.
- Conducted 20+ competitor and market analysis reports, resulting in a 15% improvement in strategic product positioning.
- Streamlined client onboarding processes, reducing turnaround time (TAT) by 20% and improving customer satisfaction scores by 18%.
- Consistently achieved monthly sales targets, ranking among the top regional performers.
- Consistently awarded 'Performer of the Month' at ICICI Bank (multiple times) for exceeding targets and enhancing client experience.
- Recognized for expanding portfolio wallet share by 30% within 18 months.
- Strong analytical mindset with expertise in market research and business process optimization.
Education
PGDM - Marketing & Operations
Narsee Monjee Institute of Management Studies (NMIMS)
B.Tech - Instrumentation & Control Engineering
Bharati Vidyapeeth College of Engineering
Skills
- Business Development
- Strategic Planning & Analysis
- Client Relationship Management
- Market Research & Competitor Benchmarking
- Process Optimization
- Quality Assurance
- Sales Forecasting
- Data-driven Decision Making
Additional Information
- Consistently awarded "Performer of the Month" at ICICI Bank for exceeding targets and enhancing client experience
- Recognized for expanding portfolio wallet share by 30% within 18 months
- Strong analytical mindset with expertise in market research and business process optimization
Timeline
Account Manager – Sales
ICICI Bank
05.2021 - Current
B.Tech - Instrumentation & Control Engineering
Bharati Vidyapeeth College of Engineering
PGDM - Marketing & Operations
Narsee Monjee Institute of Management Studies (NMIMS)
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