Jyotsana Sangwan

• Sales Leadership: Led a team of 11 to achieve a remarkable 25% improvement in overall sales productivity.
• Strategic Collaboration: Collaborated with marketing teams for a substantial 20% boost in brand visibility.
• Target Achievement: Consistently surpassed monthly sales targets with an outstanding 18% over set goals.
• Market Research: Conducted in-depth research resulting in a 15% increase in market share.
• Product Launch: Played a pivotal role in the successful launch of a new product line, store cash driving a 15% increase in revenue and achieving the highest closures in PAN India for 2 consecutive months.
• Implemented innovative sales strategies leading to a 40% improvement in customer acquisition and retention.

• Established and Expanded SME Team: Initiated and scaled the SME team, creating a comprehensive framework, structure, and streamlined processes.
• Effective Portfolio Management: Skillfully managed a substantial portfolio comprising 300-400 merchants, showcasing exceptional organizational and multitasking abilities.
• SME Business Expansion: Spearheaded the SME division, driving the adoption of all Razorpay products and services, contributing to a 26% incremental volume growth across Business Units through upsell and cross-sell strategies.
• Strategic Stakeholder Collaboration: Collaborated closely with cross-functional stakeholders, both internal and external, to provide tailored solutions that generated an additional 18-20 Crores in revenue through upselling.
• Product Development and Revenue Growth: Created a roadmap and pipeline for new products, V2P & LOC and solutions, resulting in a monthly revenue increase of 4-5 Crores.
• Credit Assessment and Risk Management: Collaborated with credit risk management team to conduct assessments and monitor account performance. Successfully recalibrated delta increase of 11.07 CR limit for 300+ merchants.
• Sales Strategy Expertise: Employed a combination of hunting and farming strategies to scale business requirements effectively.
• Outstanding Performance: Recognized as a top performer for two consecutive quarters, maintaining an average BAU spending of 70% of the total SME book size of 21 Crores.
• Diverse Client Portfolio: Managed a diverse portfolio comprising SMEs, Mid-Market Accounts, with an annual turnover exceeding 200 Crores across various products.

ERP Community Onboarding: Client Account Manager

• Streamlined Onboarding: Successfully onboarded 300+ communities, ensuring swift setup and providing timely deployment demo training to clients.
• Single-Point Contact: Acted as the primary point of contact for clients during onboarding and setup on the ERP platform.
• Target Achievement: Achieved individual and team targets, consistently closing 87% of onboarding from total sales.
• Client Engagement: Conducted meetings with critical clients to gather custom feature requests for ERP, collaborating with the product team to implement solutions, and strengthening client relationships.
• Knowledge Transfer: Organized knowledge transfer training sessions with the technical team, facilitating mentorship and updates on ERP modifications and new feature releases.

Invoicing: Client Account Manager

• Client Portfolio: Managed invoicing for leading builders such as Lodha, L&T, Prestige, Sobha, and over 150-200 Welfare Associations.
• Team Development: Mentored and trained the team of 18+ people in invoicing process, resulting in a monthly revenue increase of 40 lakhs and a 200% revenue boost for Mumbai City under centralized management.
• Overdue Collection: Initiated and led the first invoicing project for PAN-India BDMs, successfully collecting overdue totaling to 10 Crores through thorough research and outreach from May to July 2020.
• Pandemic Support: Contributed to the MyGate initiative during the COVID-19 pandemic by assisting with the Karnataka State Pass program.

• Market Research and Partner Identification: Conducted market research, leading to a 15% increase in suitable restaurant partnerships.
• Compelling Pitches: Customized and delivered pitches with a 30% conversion rate.
• Relationship Management: Maintained relationships with a 90% retention rate of restaurant partners.
• Onboarding Support: Reduced onboarding time by 20% through expert guidance.
• Collaborative Marketing: Achieved a 40% increase in customer engagement through marketing collaboration.

• Payment Processing: Efficiently processed payments for 13,000+ partners daily using TAP software.
• International Partner Support: Collaborated with international partners to resolve payment challenges, identifying optimal solutions to overcome obstacles.
• Performance Excellence: Maintained individual performance metrics, consistently surpassing productivity and quality goals.
• Recognition: Awarded the "Best Performer Award (Metric Maestro)" for outstanding performance in January 2018.