JYOTSANA SINGH
Delhi
Summary
Dynamic and results-oriented Customer Success and Sales Manager with 6+ years of experience driving growth, retention, and engagement for enterprise clients across global markets. Proven expertise in end-to-end customer lifecycle management including seamless onboarding, strategic account expansion, and proactive retention initiatives. Adept at identifying revenue opportunities through upselling and cross-selling, while consistently delivering exceptional customer experiences. Skilled in leading cross-functional teams, conducting high-impact business reviews, and serving as the voice of the customer to influence product and strategy. Passionate about building lasting relationships and delivering measurable business outcomes.
Overview
7
7
years of professional experience
Work History
Manager - Customer Success
SingleInterface
Gurugram
02.2024 - 07.2025
- Leading the customer success journey of 10+ enterprise clients from Fortune 500 companies with an ARR of INR 90M
- Managed project timelines and resources to ensure timely delivery of services.
- Owned end-to-end account management responsibilities, including renewal negotiations and commercial discussions, contributing to a 95% customer retention rate
- Acted as the voice of the customer internally, providing critical feedback to product and engineering teams for continuous improvement.
- Identified upsell & cross-sell opportunities, driving a 15% increase in revenue from existing customers
- Conducting MBRs & QBRs with key clients resulting in enhanced customer engagement by showcasing the value delivered by our product
- Successfully implemented customer success strategies, resulting in 22% increase in CSAT score and reduced TAT for issue resolution
- Collaborated closely with Product and Engineering teams to ensure customer feedback was incorporated into feature releases, improving customer satisfaction scores by 10%.
Associate - Sales & Account Management
AMAZON
Gurugram
04.2020 - 10.2023
- Successfully acquired top-tier brands for the platform by closing deals and negotiating favorable commercial agreements
- Conducted Strategic Business Reviews to understand customer lifecycle milestones, communicate product value, and showcase ROI
- Gathered customer feedback and partnered with internal teams to implement enhancements, improving overall product and service quality.
- Led the onboarding process for new brands onto the platform, collaborating with internal and external stakeholders for quick turnaround
- Maintained customer relationships by providing exceptional service and ensuring delivery of value through Amazon's products and services
- Oversaw the customer lifecycle, renewals, and revenue expansion within the install base, accurately forecasting risks and driving churn reduction initiatives
- Consistently exceeded sales & retention targets, achieving a 13% increase in revenue target year-over-year
- Drove end-to-end sales, from identifying customer needs to successfully closing deals
- Developed and implemented strategic account plans to enhance product visibility and sales performance
- Reviewed campaign performance and conducted in-depth analysis to identify opportunities and challenges
Business Development Executive
CL EDUCATE LTD
Delhi
01.2019 - 04.2020
- Responsible for onboarding new retail partners for the company to grow their sales
- Managed the Complete P&L of North Delhi Centre of Career Launcher, achieving 100% growth in Sales of College Product compared to last year for Quarter-2
- Generated initial revenue of 1.2 cr with profitability of 25 lacs in 2 months
- Responsible for relationship building & B2B tie ups with Delhi & IP Universities, managing the highest volume account in Delhi Territory
- Delivered performance updates, quarterly business reviews, and planning meetings
Education
MBA -
New Delhi Institute of Management
06.2019
Skills
- Account Growth & Expansion
- Data-Driven Decision Making
- Contract Renewals, Negotiations & Conflict Resolution
- CRM Tools (eg, Salesforce, HubSpot, Zendesk)
- MS Office
Accomplishments
Achieved recognition for raising the bar and achieving a year-over-year increase in revenue by successfully acquiring top-tier brands and delivering value through exceptional customer success strategies
Timeline
Manager - Customer Success
SingleInterface
02.2024 - 07.2025
Associate - Sales & Account Management
AMAZON
04.2020 - 10.2023
Business Development Executive
CL EDUCATE LTD
01.2019 - 04.2020
MBA -
New Delhi Institute of Management
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