Jyotsna Arora

Domain/ Product: Supply Chain Finance is one of the leading proposition of HSBC as part of its trade product offering. HSBC supports both domestic and internal trade across the globe. As part of supply chain finance, a typical cycle for a supplier to get the payment for the finished goods is between 30 - 180 days. HSBC supports early release of payments to the suppliers on behalf of the buyer's credibility and they charge interest and fee for the same to the buyer and supplier.

Roles & Responsibilities:

• Leading the Commercialization roadmap for HSBC Supply Chain Finance Clients from Legacy platform to a new system
• Developing product roadmap that is aligned with the company’s strategic objectives and business goals.
• Establishing a change management process that ensured all changes to the project are tracked, monitored, and approved
• Collaborating with product and engineering teams to identify and implement product improvements based on customer feedback
• Working closely with deployment managers. Client Implementation managers, BDM's, Client Services to execute the strategy
• Articulating business requirements in detail
• Support the implementation team in prioritization of Client level rollout to the news platform
• Managing the E2E requirements, communication and governance during the project lifecycle
• Partner with the Product owner to plan and prioritize the deployment roadmap and firm up the Annual Technology plan
• Collaborating with stakeholders to identify and document customer requirements
• Raising requirements on Jira
• Liason with external vendors to get the requirements delivered on the impacted platforms
• Work on the cost estimates for new functionalities and change requests basis customer feedback

• Lead & facilitate projects on quality and operational excellence using Six Sigma & Lean Concepts
• Partner with the business in setting up the Measurement system to capture " Metrics that Matter" and facilitate KPI & SLA management
• Provide analytics support to Business leaders on key pain areas of the business
• Review and assess the current operating model and explore opportunities for re-structuring / re-designing
• Organizing & facilitating Kaizen workshops
• Gathering implicit & explicit requirements from the Customers and clearly articulating it in the project scope/ charter
• Creating a detailed project plan and ensuring adherece to timelines
• Create a formal change campaign to ensure effective implementation of the proposed solution
• Facilitating Data Collection plan, Volume & FTE Analysis, Performance baseline and idea generation
• Building DNA via focused trainings, idea generation opportunities and mentoring

• Developing strategies to reduce delinquencies & AR Ageing
• Capacity planning, ACR (Account to Collector Ratio Management) and scheduling staff to meet Revenue Goals yes within scheduled turnaround time
• Interacting with the client & different support functions to review and resolve operational issues
• Working along with the strategy Team to ensure effective implementation of Client strategies
• Mentored team members to enhance professional development and accountability in workplace.
• Increased employee performance and job satisfaction to strengthen retention and engagement.