Jyotsna Asuri

• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Attended meetings to deliver status reports to key stakeholders.
• Managing User and Group Administration like creating, modifying and deleting user & Group account.
• Installing Packages using RPM and YUM.
• Monitoring the Server Health check and Troubleshooting at OS level. Configuration and Management of RAID (0, 1, 5).
• Knowledge on DNS, FTP.
• Strong knowledge on Backup and Restoration files.
• Restricting users by implementing file permissions, ACL. Setting up Crontab activities.
• Giving root level access to user by SUDO.
• Knowledge on Trouble Shooting Linux OS and Networks. Knowledge in LAN and WAN.

Working in Applications team, Creating and closing Tasks and Change Requests, Checking incidents/tickets assigned to team queue while following SLA breach.

• Sending out mails through Outlook following customer centric approach, doing timely followups. Checking the apollo stations and collecting logs when incidents occur on machine level. Providing necessary customer support and interaction through Outlook, Webex chats and calls to resolve the issue the soonest.
• Responded to customer calls and emails to answer questions about products and services.
• Taking snapshot of Apollo machines. Sourcing logs in sharepoint. Creation of defects if necessary, in “JIRA”.
• Performing patch up gradation as per vendor or customer requirement. Installation and Configuration SSH, FTP.
• Job Automation like various regular, periodic, future tasks using CRON service. Installing software, patching, upgrading and maintenance of operating system.
• Coordinating with the Customers for Change Management & GCW management. Adding and Removing Packages using RPM and YUM.
• Troubleshoot File system Issues.
• Managing User and Group Accounts. System Backup/Restore on Linux Server.
• Giving Privileges to Users and Groups using SUDO.
• Daemon and Process/Service Management (stopping, starting, refreshing). Performing Server Reboot as per customer requirement.
• Create and Manage Swap & LVM Partitions. Strong knowledge on networking.
• Approaching SMEs in case of line down based on priority,escalation of incidents, digital site monitoring through Grafana/Kibana, documenting the whole process to maintain a comprehensive and detailed database for future usage, providing summarization to stakeholders following the protocol.
• I also worked on mini-projects based on developing tools for the internal team where I created Defect Management Tool(for storage of defects numbers), and worked on Priority notification tool(sending out notifications).