Jyotsna Berde
Mumbai Parel
Summary
Results-driven Key Account Manager skilled in relationship building, negotiation, and business development within assigned accounts. Strong analytical and technical skills ensure precise quotations and detail-oriented solutions. Committed to exceeding goals and contributing to team success in entry-level Key Account Manager position.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Online Team Member
CaratLane trading india ltd
Mumbai
08.2024 - Current
- Provided customer service support by responding to emails, chats and phone calls in a timely manner.
- Created training materials for new team members to enhance understanding of operational procedures.
- Managed online inventory updates using e-commerce platforms and tools.
- Monitored website performance and reported issues to technical teams.
- Generated leads through targeted email marketing initiatives using various software tools to increase customer engagement.
- Generated leads through email marketing initiatives using various software tools.
- Assisted sales team members in executing strategies to foster growth and development.
Key Account Manager
Krishgen Biosystem
Mumbai
01.2024 - 04.2024
- Coordinated with internal teams to ensure timely delivery of products and services, aligning outcomes with client expectations.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Developed and delivered tailored presentations to key customers, effectively positioning products and services to address specific needs.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Expanded key account base by identifying and cultivating new business opportunities.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Trained teams to enhance service delivery based on individual client needs, resulting in improved customer satisfaction.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Negotiated prices and terms for sales and service agreements to ensure favorable conditions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Created an advertising brochure for vendor distribution to promote products effectively.
Relationship Manager
Bharat Matrimony ltd
07.2015 - 01.2023
- Understood customer requirements, met service metrics guidelines, retained customers, converted prospects into sales, and assisted them in finding suitable partners.
- Assisted high-profile members in identifying suitable matches through personalized service.
- Handling high profile member & searching best match for them
- Achieved sales goals and exceeded customer service performance metrics.
Senior Cashier
Forever 21
05.2013 - 12.2014
- Managed cash counters and resolved customer queries.
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product selections and inquiries.
- Maintained accurate cash drawer and balanced daily receipts.
Education
MBA - Marketing Management
D Y Patil College
Pune01-2025
B.com - Commerce
Mumbai University
Mumbai07-2008
Skills
- CRM software proficiency
- Customer Support
- Client Needs Assessment
- Customer Engagement
- Order Management
- Task Management
- Service Coordination
- Lead Generation
- Sales Reporting
- Revenue Generation
- Client Relationship Building
- Sales collaboration
- Negotiation skills
- Performance tracking
- Problem solving
- Online research
- Calendar Management
- Customer Interaction
- Active listening
- Active listening
Additional Information
- Professional with 8 years of experience in Relationship Management, Operations Management, Back Office Operations, Service Delivery, Escalation Management, SLA Management, Customer Satisfaction, Process Management.
- Managed and grew portfolio of 20 strategic accounts in the healthcare sector
- Passionate about bringing delight to clients and building long term relationship highly analytical with a excellent communication and quotation and negotiation skills
Languages
- English
- Hindi
- Marathi
Certification
Ms-Excel
Ms-word
Adobe Photoshop
Corel draw
E D U C A T I O N
- Completed graduation from Mumbai University
- Pursuing MBA in marketing management from D Y Patil university Pune
D E C L A R A T I O N
I have declared that statement/information given by me true and correct the best of
Knowledge.
Timeline
Online Team Member
CaratLane trading india ltd
08.2024 - Current
Key Account Manager
Krishgen Biosystem
01.2024 - 04.2024
Relationship Manager
Bharat Matrimony ltd
07.2015 - 01.2023
Senior Cashier
Forever 21
05.2013 - 12.2014
MBA - Marketing Management
D Y Patil College
B.com - Commerce
Mumbai University