JYOTSNA BOJUGU

• Successful Data management of data loads and validation reviews for a high-end performance driven China client process via CRIMS (Charles River Investment Management Solutions) to ensure the integrity of data to be delivered to our stakeholders without any scope for error & assisted in facilitating new business
• Represented State Street in Ernst & Young's yearly audit review calls
• Implemented controls resulting in 1st successful audit review for department
• Devised and published metrics to measure organization's success in delivering high level customer service
• Successfully led the Lotus notes to Interactive Management Tool (IMT) migration project
• Established and optimized schedules to keep 24/5 coverage and service in line with forecasted demands
• Ensuring that all processes used by the pricing desk are thoroughly documented, consistently audited, and regularly improved with sign-off’s
• Identified opportunities and implemented process improvements to scale process for multiple clients both internal and external
• Implemented strong business controls to ensure a well understood and effective process is in place to improve operational systems.

• Managed the Global Pricing Service Desk performance for the APAC, EMEA and AMERS region of responsibility as well as the performance of individual Analysts in 24/5 environment
• Managed high workload with consistent record of achieving deadlines and production targets for existing and prospective customers' requests
• Reviewed operational reports with the Head of Operations on a regular basis and provided guidance to the team regarding future performance in order to continually improve results
• Plan work schedules for global pricing help desk operations and assign staff to accomplish daily work by providing for variations in workload
• Active involvement in employee development through training, coaching and performance management
• Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments
• Ensuring each customer contact ticket is handled in a manner consistent with the Refinitiv brand and values to maintain customer satisfaction and retention
• Maintain team’s call quality standards, providing feedback and developing performance development plans.

The Evaluator role for Sovereign and Corporate Bonds is responsible for providing timely and accurate, intra-day and end-of-day evaluations on US and Canadian dollar denominated positions. Sovereign and Corporate bond evaluations are used by banks, brokerage houses, mutual funds, insurance companies, and asset managers for client statements, research, risk analysis, and portfolio valuation.

· Determine the fair value for securities in the assigned portfolios

· Aggregate, assess and maintain trade data and market quotes that have a direct impact on evaluated prices

· Respond to price challenges with an explanation of detailed pricing methodology

· Maintain a network of market contacts in the corporate bond space

• Gathering and interpreting relevant data, investigating issues, find root causes, and develop reports/insights for the clients
• Responsibilities include strategic operations analysis, scanning business processes, identifying performance trends, bottlenecks, data analysis, data mining, preparation of reports
• Responsible for maintaining a close working relationship with front line client response desks, TR data teams, global helpdesk and the evaluated pricing team
• Provide management with qualitative inquiry on which to base operational decisions
• Personally responsible for preparing Client specific reports
• Maintained special coverage files for Thomson Reuters high-end clients
• Portfolio management & processing of time-sensitive files for Thomson Reuters Pricing Service prospect clients.

• Dun & Bradstreet is a corporation that offers credit risk reports on businesses
• We generated business information reports for more than 100 million companies around the globe
• Part of a team that maintained a 91% or higher customer satisfaction score
• Skilled at identifying and solving problems and inquiries through strong listening and communication skills
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Managed a portfolio of numerous accounts providing credit scores for large- and small-scale business
• Supported 4 domains Customer Support, Order, Billing, Entity support – Business Credit Advisor for D&B clients
• Received multiple awards for Best CSAT to our D&B clients.