Jyotsna Clifford

• Maintained proactive, regular contact with named accounts by email and phone for Java SE Desktop Subscription, Java SE Processor Subscription and Java SE Universal Subscriptions.
• Performed analysis on large datasets of accounts and personas (1500 accounts and 10k contacts), consisting of both, install base and whitespace.
• Devised detailed dashboards containing reports on ACV sourced, coverage, lead view, activities, etc.
• Responsible to manage an annual ATR quota of $1.5 Million.
• Drove subscription renewals and achieved 96% contract renewals (install base), 30% upsell on assigned ATR- resulting in increased AOV.
• Helped maintain customer relations and increase their utilization of Java SE Subscriptions.
• Worked in conjunction with marketing teams to enrich accounts and contacts.
• Comprehensive market research for accounts in every industry and generated actionable insights - like changes in personnel, customer growth, funding etc.
• Reached out to SMB & MM install base to ensure regular engagements.
• Gathered requirements, maintained detailed meeting notes from the clients and created Business Requirement Documents.
• For Direct Deals: Create Opportunity IDs, create budgetary quotes, and book renewal deals.
• Update forecasts and communicate status as needed to Java Sales management.
• Worked with Java Sales Channel Support team for entering and booking indirect deals.
• Built relationships and negotiated with existing customers, being the “go-to” account manager for customers and partners.
• Drove account management approach to identify co-termination and reinstatement opportunities.
• Demonstrated the ability to personally plan for the achievement of performance goals and exceed quota for the assigned territory each quarter.
• Maintained accurate forecasts and activities for assigned regions in the CRM.
• Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Responsible to manage an annual sales quota of $1.5 Million Annually.
• Managing inside sales for Mid-market and SMB accounts US market.
• Managing SFDC and executing Outreach campaigns
• Drive awareness into the account base through regular email campaigns seminars.
• Developed various strategies for account and ensured achievement of all sales target.
• Managed existing accounts and all affiliates of customers.
• Assisted customers in making decisions and maintained effective relationships with various customers.
• Managed product applications for clients and ensured optimal performance of the product at all times.
• Facilitated discussions on target setting and controlled the groups in a team.
• Qualified and collected leads through the sales pipeline.

• Targeting decision makers of fortune and non-fortune organizations to build client base for YRCW North America.
• Giving solutions of Freight Service for their shipping and logistics needs.
• My role was to build pipeline of prospects and add more SAL to the sales funnel.
• Managing accounts with their recurring needs and most importantly renewing existing clients on new contracts and partnerships.
• Was a part of the Pilot team of the B2B project of YRCW in EXL Services.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Facilitated client satisfaction and renewed customer relations to drive growth.

• Handled Inbound customer query and solutions team.
• Managing technical issues as well as retention of customers with complaints.
• Maintaining AHT, CSAT and Upselling targets.
• Members, the resolution to their queries for the NA region.
• Assisting Credit Card Dealing with the card members for additional card request, Value generation for the company.
• Up selling add-on offers to the card members like APR, LOC, and new cards.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Employed comprehensive benchmarks to establish and monitor customer service standards.

• B2B Appointment Setting (SAL) and Lead Generation (MQL).
• Mapping target audience by data building using portals like LinkedIn, Zoom Info, Manta, etc.
• Reaching out decision makers across North America and Canada through emails and cold calling for scheduling time with them for Web/In person Meetings.
• Worked on B-A-N-T Level leads | Generating Top Funnel B2B Sales Leads.
• Consistently exceeded quotas through penetration of new leads.
• Kept meticulous client notes and updated account information in company databases.

• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions for Yatra.com
• Ticketing via North America & Canada Region and catering across the globe.
• Maintaining travel records, on call resolution to inbound call, processed clients and office payments.
• Emailing itineraries to clients as per there travel needs with estimated cost of trip, including transportation and accommodations.
• Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
• Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
• Provided useful travel materials such as guides, maps and event programs.
• Handled sensitive personal data with discretion.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Collaborated with colleagues to create and promote special travel packages.
• Updated and maintained customer databases to increase customer retention.