Jyotsna Desai
Summary
Accomplished Document Controller with expertise in document management and quality assurance at Siemens Energy. Proven track record in enhancing compliance and accessibility, while effectively coordinating cross-functional teams. Skilled in report generation and fostering effective communication, ensuring timely project completion and adherence to strict deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Document Controller
Siemens Energy
Magarpatta
10.2021 - Current
- Managed document control processes for engineering and project documentation, ensuring compliance and accessibility.
- Coordinate document reviews and approvals with cross-functional teams.
- Review incoming documents for accuracy and compliance with established procedures.
- Facilitate communication between stakeholders regarding document updates.
- Track progress on projects, ensuring that all relevant documents are received in a timely manner.
- Monitored due dates for drawings, specifications, and technical manuals to maintain project timelines.
- Prepared regular reports summarizing document control activities across multiple projects, facilitating informed decision-making.
- Train team members on document management best practices.
- Manage multiple projects simultaneously while adhering to strict deadlines.
Document Controller
Aker Solutions
09.2014 - 02.2017
- Initiated corrective actions before documentation release to ensure compliance with quality standards.
- Maintained Aker Solutions and Customer Quality Standards.
- Official release of all types of documents originated by Aker Solutions.
- Delivering documentation on time to avoid delay in production.
- Conducted quality checks on project-specific documents in SAP to uphold documentation integrity.
- Performed quality control of technical documentation and submitting technical documentation to customer.
- Handled all official release of CAD/PDC/SWD/SUP documents originating by Subsea.
- Handled documentation in accordance with all relevant Subsea, Project procedures and Work instructions.
- Checking of documents such as, Material certificates, various Non-destructive reports, Conformance certificate, Dimensional Reports, Manufacturing record book, etc. as per company’s administrative requirements.
- Collaborated with department managers, group leads, and senior document controllers to meet quality and procedural standards in document management activities.
- Coordinated formal communication with customers to ensure clarity and resolve issues.
- Maintained formal communication and quality services with the Aker Subsea clients.
- Received, registered and distributed client’s comments and documents in SAP.
- Worked in co-ordination with Supplier, DE and Engineer.
- Work done client web systems: Eroom, FlashFXP, ShareFile.
- Engaged with client TOTAL for project requirements.
- Contributed to project completion for Kaombo.
- Worked on SAP- RP1-ERP Production for engineering and supplier Documentation.
- Follow all guidelines regulated by the senior authority and take corrective actions initiated before documentation is released.
Process Executive
Infosys
02.2014 - 08.2014
- Handled US chat process for Staples, providing customer support for an online shopping platform.
- Managed multiple online chats simultaneously to assist customers.
- Resolving customer queries regarding their orders.
- Tracking orders using the order numbers and also track orders delivered by UPS.
- If there is late delivery, creating an alert regarding delivery issues to the dedicated team.
- Assisted customers in placing return requests for product replacements or exchanges.
- Reviewed and processed refund inquiries for product returns.
- Instant savings or discount and adjusting price accordingly on the order.
- Price match queries, comparing the price on Staples and other competitors for price match and checking for approval.
- Adjusted order prices upon approval for price match queries, ensuring competitive pricing for customers.
- Registered new customers and assisted in account creation on website, including recovering forgotten usernames or passwords.
- Item number or description. Rewards queries, which are points when they earn on purchases.
Education
Bachelor of Computer Applications (BCA) -
Pune University
01.2013
Skills
- Document management and electronic records management
- Document review and tracking
- Quality assurance and management
- Report generation and data accuracy
- Process improvements
- SharePoint administration
- Adobe Acrobat proficiency
- Project coordination and support
- Cross-functional collaboration
- Issue resolution strategies
- Time management and deadline management
- Attention to detail
- Training facilitation and compliance verification
- Effective communication skills
Certification
Six Sigma Yellow Belt
Timeline
Document Controller
Siemens Energy
10.2021 - Current
Document Controller
Aker Solutions
09.2014 - 02.2017
Process Executive
Infosys
02.2014 - 08.2014
Bachelor of Computer Applications (BCA) -
Pune University