Jyotsna Gupta
New Delhi,DL
Summary
Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
4
4
years of professional experience
Work History
Service Manager
Nate
New, US
01.2017 - Current
- Guided techs on automotive repair, tool usage and equipment operation.
- Met with customers to discuss service needs and offer available solutions.
- Developed written plans and obtained customer consent to proceed.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Set and administered department budgets for expenditures, materials and labor.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
Skills
Culture development
undefinedTimeline
Service Manager
Nate
01.2017 - Current
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