Jyotsna Gupta
New Delhi,DL
Summary
Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
4
4
years of professional experience
Work History
Service Manager
Nate
New, US
01.2017 - Current
- Guided techs on automotive repair, tool usage and equipment operation.
- Met with customers to discuss service needs and offer available solutions.
- Developed written plans and obtained customer consent to proceed.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Set and administered department budgets for expenditures, materials and labor.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
Skills
Culture development
Aftersales support
Strategic business planning
Documentation and reporting
Budgeting
Contract Management
Employee supervision
Technical Support
Quality assurance
Conflict resolution
Timeline
Service Manager
Nate
01.2017 - Current