JYOTSNA HARRISON

• Managed end-to-end project delivery for Tata SIA Airlines (Vistara Airlines).
• Developed and implemented service improvement initiatives resulting in a 45% increase in end user satisfaction.
• Collaborated to improve overall efficiency by 40% by streamlining processes, implementing and executing service automations with cross functional teams.
• Developed and maintained client relationships through regular touchpoints, ensuring proactive communication and quickly addressing concerns, resulting in 95% satisfaction scores.
• Fostered strong relationships with clients, resulting in 30% increase in contract renewal.
• Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
• Reviewed and updated the service catalog to ensure 100% team adherence to delivery processes.
• Developed new employees and on-going performance assessment of current employees.

Results-driven Learning and Development Manager | Passionate about Driving Business Impact

• Designed and led the implementation of TTT (Train-The-Trainer) Certification, Communication and Leadership training programs, increasing overall employee engagement by 32% monthly.
• Collaborated with cross-functional teams to identify learning needs and tailor training modules to align with department-specific goals, enhancing the relevance and effectiveness of learning programs.
• Managed a team of 20 training specialists, providing coaching, mentorship, and performance feedback to drive team success and meet program objectives.
• Evaluated instructor performance and the effectiveness of training programs, providing recommendations for improvement.

• Training New Hire Batches.
• Initiated an Employee Learning & Development program, integrating e-learning modules to expand the reach of our training offerings, increasing overall accessibility and employee engagement by 50% for remote learners.
• Facilitated hands-on workshops that allowed participants to practice newly acquired skills in a supportive environment.
• Provide feedback to management on individual and group training results.
• Recruited, trained and mentored new instructors.