Summary
Work History
Education
Skills
Timeline
Languages
Overview
Generic

Jyotsna Masih

Technical Recruiter | Expertise in US & UK Hiring | Talent Acquisition Specialist | Building High-Performing Teams Globally
Delhi

Summary

With extensive experience in talent acquisition for IT, non-IT, sales, operations, and customer service roles, I specialize in identifying top talent and building high-performing teams. At WaferWire Cloud Technologies, a leader in ERP and CRM cloud solutions, I leverage a strong understanding of cloud technologies, including Azure, Office 365, and SharePoint, to streamline recruitment and align technical capabilities with business needs. I have successfully utilized recruitment tools such as LinkedIn Recruiter, Job Boards, and ATS systems to source, assess, and engage with candidates, ensuring efficient hiring processes. I collaborate with cross-functional teams to drive efficiency, cost reduction, and customer satisfaction while supporting strategic talent acquisition initiatives. Passionate about matching businesses with the best talent, I am committed to ensuring organizational success and growth through effective talent management strategies.

This version highlights your recruitment expertise, tools you've worked with, and your focus on business outcomes, optimized for ATS. Let me know how it looks!

Work History

Technical Recruiter

WaferWire Cloud Technologies
12.2022 - 10.2024
  • Technical Recruiter with 22 months of experience, specializing in end-to-end recruitment for corporate, niche, and leadership roles.
  • Expertise in US staffing, including work authorization processes (H1B, OPT), compliance, and compensation benchmarking.
  • Successfully hired 100+ global talents, reducing time-to-fill by 20% and improving team diversity.
  • Proficient in ATS tools such as CEIPAL TalentHire, Workday and Greenhouse achieving a 30% boost in hiring efficiency.
  • Skilled in Boolean search, talent pipeline development, and data-driven hiring strategies.
  • Adept at stakeholder collaboration and aligning recruitment strategies with business objectives to enhance candidate retention by 15%.

Talent Acquisition Specialist

RedCube Digital Media Pvt. Ltd.
02.2018 - 10.2022
  • Spearheaded the end-to-end recruitment process for internal hiring, ensuring alignment with organizational goals and culture.
  • Collaborated closely with department heads to understand hiring needs and design tailored recruitment strategies for diverse roles in digital marketing, IT, and creative services.
  • Sourced, screened, and shortlisted candidates using advanced sourcing techniques across platforms like LinkedIn, Naukri, and internal databases.
  • Managed job postings, conducted initial interviews, and coordinated with hiring managers to streamline the interview and selection process.
  • Developed a robust talent pipeline to support future hiring needs for critical and niche positions.
  • Ensured compliance with internal hiring policies and maintained a positive candidate experience throughout the recruitment lifecycle.
  • Utilized ATS tools and recruitment dashboards to track metrics, optimize processes, and report hiring progress to leadership.
  • Contributed to enhancing employee retention by identifying candidates who aligned with the company’s vision and values.

Team Leader

SABURI TLC WORLDWIDE SERVICES PRIVATE LIMITED
05.2012 - 01.2018
  • Enhanced operational efficiency and reduced labor costs through optimized scheduling, forecasting, and resource allocation.
  • Maintained 95% customer satisfaction by aligning staffing levels with demand fluctuations and managing SLAs effectively.
  • Improved forecast accuracy, resource utilization, and reduced scheduling errors by standardizing workforce management procedures.
  • Boosted team performance and morale through performance coaching, training, and fostering a culture of continuous improvement.
  • Analyzed data to reduce absenteeism and overtime costs, leveraging data analytics and problem-solving strategies.
  • Led successful cross-functional collaboration, implemented technology solutions, and drove process improvements to streamline WFM operations.

Sr. Customer Support Officer

Convergys India Services Private Limited
01.2007 - 05.2012
  • Enhanced customer satisfaction with proactive support and tailored solutions.
  • Reduced response times and improved resolutions by streamlining processes and using automation tools.
  • Achieved higher first-call resolution rates through effective team leadership.
  • Improved employee performance with targeted training and mentorship programs.
  • Resolved high-stakes escalations, maintaining strong client relationships.
  • Led a customer feedback program, driving product improvements and better customer experiences.

Education

Bachelor of Arts - Arts

Isabella Thoburn College
Lucknow
03-2003

Skills

Applicant tracking system (ATS)

Timeline

Technical Recruiter

WaferWire Cloud Technologies
12.2022 - 10.2024

Talent Acquisition Specialist

RedCube Digital Media Pvt. Ltd.
02.2018 - 10.2022

Team Leader

SABURI TLC WORLDWIDE SERVICES PRIVATE LIMITED
05.2012 - 01.2018

Sr. Customer Support Officer

Convergys India Services Private Limited
01.2007 - 05.2012

Bachelor of Arts - Arts

Isabella Thoburn College

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Overview

18
18
years of professional experience

Similar Profiles

  • Swamy Nathan

    Swamy NathanSwamy Nathan

    Senior Program Manager at Waferwire Cloud TechnologiesSenior Program Manager at Waferwire Cloud Technologies

    View Profile
  • Sinu A K

    Sinu A KSinu A K

    Senior Technical Recruiter at Waferwire Cloud TechnologiesSenior Technical Recruiter at Waferwire Cloud Technologies

    View Profile
  • Gourav Hotwani

    Gourav HotwaniGourav Hotwani

    Senior Salesforce Administrator | Consultant at 360 Degree Cloud TechnologiesSenior Salesforce Administrator | Consultant at 360 Degree Cloud Technologies

    View Profile
Jyotsna MasihTechnical Recruiter | Expertise in US & UK Hiring | Talent Acquisition Specialist | Building High-Performing Teams Globally