JYOTSNA NARVA
Bengaluru
Summary
Results-driven inside sales account manager with a proven track record of exceeding ambitious targets in the fast-paced IT industry. Continuously seeking new business opportunities, equipped to handle challenging work and promote IT industry offerings. Deep understanding of the IT products and services market, successfully expanding customer bases and achieving significant sales growth. Strong history of establishing a culture of positive teamwork, enforcing policies, and aligning with the brand mission.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inside Sales Account Manager
Crayon Software Experts
07.2023 - Current
- - Qualified leads from marketing campaigns for sales outbound campaigns - Identified and contacted potential prospects through cold calls, emails, and LinkedIn .
- 40-60 cold calls per day to generate leads - Presented company offerings to potential prospects and identified their needs - Built long-term trusting relationships with prospects to foster business partnerships .
- Proactively sought new business opportunities in the market - Reported sales results to the Sales Manager .
- Scheduled high-quality meetings and product demonstrations - Sat in on meetings scheduled with an Account Executive- Developed new opportunities for the sales pipeline.
- Followed up with potential customers showing interest but not making a purchase - Contributed to the development of new sales strategies based on personal experiences
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Senior Inside Sales Representative
NETLABS GLOBAL IT SERVICES
11.2022 - 07.2023
- - Generated leads through databases, email campaigns, cold calling, referrals, and social media, resulting in a 20% increase in qualified sales opportunities. - Maintained and updated CRM on a daily basis, capturing valuable customer information and ensuring accurate data records. - Built and nurtured relationships with influencers and decision-makers, leading to a 15% growth in procurement of IT/ITeS solutions. - Developed a robust sales funnel and effectively tracked closures, resulting in a 25% improvement in sales conversion rates. - Identified customer needs and recommended suitable solutions, resulting in a 30% increase in customer satisfaction and repeat business. - Qualified leads and prospects by utilizing BANT information, resulting in a 25% increase in potential opportunities. - Collaborated with OEMs to research and identify potential accounts, resulting in a 20% expansion of the customer base. - Worked closely with BUs/Sales Specialists and utilized technical expertise to provide accurate information to clients, enhancing brand credibility and trust. - Analyzed competitor information and trends to identify sales opportunities, contributing to a 15% increase in market share. - Proactively managed customer renewals, ensuring a high renewal rate and continued revenue stream. - Prepared and maintained detailed reports to track sales performance and identify areas for improvement, supporting data-driven decision-making processes.
Business Coordinator
Inflow Technologies
06.2019 - 11.2022
- - Generated new sales opportunities by following up on inbound leads and initiating email communication. - Managed products such as McAfee, SonicWALL, Tenable, and RSA to cater to customer requirements effectively. - Identified customer needs and routed qualified opportunities to the appropriate sales executives to facilitate further development and closure. - Achieved and exceeded Sales credit targets by consistently closing sales and managing Contract Activation Reports. - Supported sales projects by contributing to the creation of proposals and marketing materials. - Ensured timely reporting of Quotes, Bookings, and Renewals to provide insights for decision making. - Conducted regular customer review calls and followed up as necessary, enhancing customer satisfaction. - Contributed to sales improvement initiatives and diligently executed assigned action items as a part of management meetings. - Maintained accurate sales forecasts, gathered essential data, and prepared reports for Business Managers. - Ensured customer satisfaction by conducting Post Sale Follow Up, verifying welcome letters, and coordinating contract start dates with the service delivery engineer. - Participated in management meetings and contributed to sales improvement initiatives and other assigned action items.
Back Office Executive
Narbheram Agencies Pvt Ltd (Heromotocorp)
04.2017 - 05.2019
- - To Keep records of the outstanding from bank for vehicles under finance. - To follow up and track payments through banks. - Generating GST Invoices for closure. - Reporting to head accountant and checking the entries in tally 9.0.
Back Office Executive
Jamshedpur Utility Services Company (JUSCO)
01.2017 - 04.2017
Education
Post - Graduate Diploma In Marketing - Marketing Management
Welingkar Institute of Management
Bengaluru, India12.2021
Bachelore of Commerce - Commerce
Jamshedpur Co -Operative College
Jamshedpur, India03.2019
Intermediate - Commerce
Jagadish Singh Memorial College
Jamshedpur02.2016
Matriculation - ALL
Dayanand Public School
Jamshedpur, India03.2014
Skills
- Account Management
- Sales process understanding
- Cold calling expertise
- Pipeline Management
- Cross-Functional Collaboration
- Account Acquisition
- Sales Development
- Market Knowledge
- Customer Relationship Building
- Account planning
Accomplishments
ULTIMATE CONTRIBUTOR AWARD INSIDE SALE Q4' FY2023 (with achievement of 185 %) .
Certification
1. AWS Partner : Migration Sales Essentials
2. AWS Cloud Practitioner Essentials
3. VMWARE - VPS Foundation 2022
Reading Novel , Cooking
A passionate home cook who finds joy in experimenting with flavors, trying new recipes, and creating culinary delights. Enjoys the creative process of meal preparation and the satisfaction of sharing delicious dishes with others.
Timeline
Inside Sales Account Manager
Crayon Software Experts
07.2023 - Current
Senior Inside Sales Representative
NETLABS GLOBAL IT SERVICES
11.2022 - 07.2023
Business Coordinator
Inflow Technologies
06.2019 - 11.2022
Back Office Executive
Narbheram Agencies Pvt Ltd (Heromotocorp)
04.2017 - 05.2019
Back Office Executive
Jamshedpur Utility Services Company (JUSCO)
01.2017 - 04.2017
Post - Graduate Diploma In Marketing - Marketing Management
Welingkar Institute of Management
Bachelore of Commerce - Commerce
Jamshedpur Co -Operative College
Intermediate - Commerce
Jagadish Singh Memorial College
Matriculation - ALL
Dayanand Public School
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