Jyotsna Singh
Resource Strategist
Mumbai
Summary
As an accomplished education strategist, I am dedicated to revolutionizing learning environments through innovative solutions and strategic initiatives. Seeking a dynamic role where one can leverage expertise in curriculum development, instructional design, and educational technology to drive impactful change and enhance student outcomes. Committed to collaborating with stakeholders to create progressive educational frameworks that empower learners and foster lifelong success.
Overview
20
20
years of professional experience
Work History
Subject Matter Expert/Resource strategist
Scholastic India Pvt Ltd
2 2019 - Current
- Built, edited and tested customized online language development programs, {Scholastic Super English].
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Led instructional design efforts for high-impact training programs, resulting in enhanced teaching competencies.
- Identified and recommended new products based on market research and consumer analysis.
- Skill based training across domains.
Subject Matter Expert
Scholastic India Pvt Ltd
06.2017 - 02.2019
- Content development Scholastic Super English
- Workshops and program designing for trainers on instruction-based delivery
- Over 600 workshops dedicated towards alternate methods to gain language and related skills
- Product briefing and training on content delivery
- Coordinating and communicating for and with educators/schools/stake holders.
Freelance Trainer
Rainbow Group Of Schools, Podar Jumbo Kids
01.2014 - 01.2017
- Involved in freelance training and content development.
- Collaborated with fellow educators to share best practices and improve overall instruction.
- Incorporated experiential learning opportunities into lessons, boosting student engagement and comprehension of material.
Retail Banking PBA [Senior Manager]
HDFC Bank Ltd
07.2009 - 6 2010
- Responsible for the Branch Business Development, Branch administration with business size over 1000 Cr
- Key working areas include team management, Third party product sales, training and induction for a team of personal bankers.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Classic on Phone [ Unit Head] [Manager]
HDFC Bank Ltd
04.2008 - 06.2009
- Has managed and lead a team of over 120 members
- Responsible for online portfolio management
- Target planning and strategy chalking, TPT sales, hiring and training.
Phone Banking, Manager [Unit Head Pune]
HDFC Bank Ltd
02.2007 - 03.2008
- Client servicing, query handling and cross selling
- Lead a team of 30 members
- Facilitating tele-banking, training and resource development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Unit Head Credit Cards Portfolio Management [Asst Manager]
HDFC Bank Ltd
06.2005 - 01.2007
- Team size : 60 members
- Responsible for cross selling on cards portfolio
- Conducted in house training for products, soft skills and sales.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Senior Officer
Citi Financial Consumer Finance India Ltd [Citi Group]
03.2004 - 05.2005
- Business development in view towards consumer finance for existing customer books
- Managing and monitoring all aspects of competitor intelligence: pricing, distribution channels, market segment mix.
Education
Masters in Clinical Psychology -
Pursuing
CELTA (Certificate in Teaching English to Speakers of other Languages) - undefined
British Council Mumbai
BACHELOR OF EDUCATION [POST GRADUATE PATHWAY in Holistic Development] - undefined
2014
MASTERS IN APPAREL MANUFACTURING & MERCHANDISING (MARKETING & PLANT LAYOUT) - undefined
School Of fashion Technology [Ministry of textile, in collaboration NIFT Delhi], Pune
BACHELOR’S DEGREE IN COMMERCE (MARKETING & COST & WORKS ACCOUNTING) - undefined
Symbiosis Institute of Arts & Commerce, Pune (University of Pune, Maharashtra)
Skills
Analytical Thinking
undefinedAdditional Roles Experience
- Volunteer at NGOs towards supporting mother-child development.
- Promoting campaigns towards self-care among both men and women.
- Involved with rendering counseling and guidance to parents [stage: 2 yrs to 5 yrs]
- Have taken curriculum framing and designing for new set ups [kindergarten]
- Dramatics as form of learning language skills.
Personal Information
- Date of Birth: 04/09/81
- Marital Status: Married
Timeline
Subject Matter Expert
Scholastic India Pvt Ltd
06.2017 - 02.2019
Freelance Trainer
Rainbow Group Of Schools, Podar Jumbo Kids
01.2014 - 01.2017
Retail Banking PBA [Senior Manager]
HDFC Bank Ltd
07.2009 - 6 2010
Classic on Phone [ Unit Head] [Manager]
HDFC Bank Ltd
04.2008 - 06.2009
Phone Banking, Manager [Unit Head Pune]
HDFC Bank Ltd
02.2007 - 03.2008
Unit Head Credit Cards Portfolio Management [Asst Manager]
HDFC Bank Ltd
06.2005 - 01.2007
Senior Officer
Citi Financial Consumer Finance India Ltd [Citi Group]
03.2004 - 05.2005
Subject Matter Expert/Resource strategist
Scholastic India Pvt Ltd
2 2019 - Current
Masters in Clinical Psychology -
Pursuing
CELTA (Certificate in Teaching English to Speakers of other Languages) - undefined
British Council Mumbai
BACHELOR OF EDUCATION [POST GRADUATE PATHWAY in Holistic Development] - undefined
2014
MASTERS IN APPAREL MANUFACTURING & MERCHANDISING (MARKETING & PLANT LAYOUT) - undefined
School Of fashion Technology [Ministry of textile, in collaboration NIFT Delhi], Pune
BACHELOR’S DEGREE IN COMMERCE (MARKETING & COST & WORKS ACCOUNTING) - undefined
Symbiosis Institute of Arts & Commerce, Pune (University of Pune, Maharashtra)
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