Jyotsna Verma
Looking For A Challenging Role In A Reputable Organization To Utilize My Technical, Database, And Management Skills For The Growth Of The Organization As Well As To Enhance My Knowledge About New And Emerging Trends In The IT Sector.
Bengaluru,KA
Summary
Authoritative Lead Technician with 8years overseeing smooth, efficient operations at Product and Service based companies. Proficient in managing both digital engineering assets and departmental personnel. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech Lead
Cognizant and Technology Solution, Mercedes Benz Research and Development
Designation
Bangalore , KARNATAKA
02.2015 - Current
- Installation, configuration administration testing and supporting of SCCM.
- Provide L2 technical support and administration support to all the user and different sites spread across the globe.
- Coordination with end users and Tech PMO’s for all service request & escalation.
- Coordinate with the application owners or vendors and assist them in smooth rollout of the application deployment on multiple devices.
- Providing Technical queries\assistance for the test team, and working as a intermediate person between Test team & Development for the IT Infrastructure support.
- Administer Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments (collections, advertisements, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
- Creating collections, boundaries, Scripts in SCCM.
- Performing the Patch updates & Software distribution through SCCM.
- Creating reports from SCCM database.
- Performing Software & Hardware inventory using SCCM.
- Installation & Troubleshooting of SCCM Client Agents on Site System devices.
- Providing the Level 2 Support for OSD issues, Software Distribution, SCCM client, Windows 10 and application related issues.
- Review and provide input to team members and managers on major issues and related to patching, software distribution and publish knowledge base article.
- Providing internal training to team members on the OSD and SCCM client topics.
- SKD preparation based up on the issues during the migration and on SCCM client related issues.
- Providing patch compliance reports on timely basis to management.
- Working on Task and Incidents logged by end users as part of daily activity.
- Good experience as Remote Support Engineer who is responsible for Troubleshooting. Network Connectivity, Direct Access, OS, Outlook, and Skype for Business, Laptop Configuration, SCCM, Client and Domain login issues.
- Basic Knowledge on PowerShell scripting.
- Basic knowledge on Active Directory like- Enabling and disabling objects, running GPOs, checking GPOs, user level and computer level policies, user accounts information.
HP
05.2013 - Current
- GlobalSoft, Bangalore.
- Designation: Technical Solution representative.
- Provide technical support to customer through chat support and call support.
- Provide remote-support and phone technical support and ensure that customer cases are documented, tracked, managed and resolved.
- Quickly arrange repair for the hardware in occasion of hardware failure.
- Strong incident handling skills.
- Documenting, tracking, & communicating issues that are unresolved.
- Highly skilled at interfacing with the customer and resolving their issues with a quick turnaround time.
- Elevate complex cases to engineering team and liaise between customers and the GCC team.
- Provide support on workstation and Thin client.
- Basic Installation Configuration and managing virtual machines.
- Provide support on networking- LAN, WLAN and WWAN.
- Provide support for operating system related issues.
Education
B.E - Computer Science and Engineering
MS Engineering College, Visveswaraiah Technological University
08.2008 - 07.2012
Skills
Windows Operating System
undefinedCertification
ITIL 4.0 Foundation in IT service management
Timeline
Tech Lead
Cognizant and Technology Solution, Mercedes Benz Research and Development
Designation
02.2015 - Current
HP
05.2013 - Current
B.E - Computer Science and Engineering
MS Engineering College, Visveswaraiah Technological University
08.2008 - 07.2012
ITIL 4.0 Foundation in IT service management
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