JYOTSNA SINGH GAUTAM
Sales & Marketing
Fatehpur
Summary
A result oriented professional with more than 12+ years of experience in Food & Beverage Services & Sales Presently associated with Lemon Tree Hotel – Lucknow as Assistant Director of Sales. Looking for a suitable role in an esteemed organization to enhance my Skills, Strengths and ensuring commitment to organizational goals and objectives. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Assistant Director of Sales
Lemon Tree Hotel
Lucknow
04.2021 - Current
- Reports to Area General Manager sales & Hotel General Manager
- Monitor and reviews the impact of marketing initiatives on the account strategy
- Responsible for overall business growth and revenues for Lemon Tree Hotels across for Lucknow
- Market
- Supervising team of 3
- Coordinating with Revenue and Marketing Team weekly for promotions and packages
- Achieved highest ARR for the month of November & December for the hotel & F&B Revenues.
Senior Sales Manager
Ramada Plaza by Wyndham
Lucknow
09.2019 - 04.2021
- Reports to Director of sales & Marketing
- Responsible for Inbound and incentive groups business from Travel Agents of entire Delhi / NCR & Lucknow
- Supervising team of 5
- Assisting Head of sales with all the reports and presenting the same to the GM & Owners
- Monthly
- During Covid managed hotel with minimal staffing and executed events with banquet team.
Sales Manager
Fairmont Jaipur
01.2016 - 08.2019
- Reports to Director of sales & Marketing
- Responsible for Inbound and incentive groups business from Travel Agents of entire Delhi / NCR
- To develop strategy and direction for the account base in line with the company’s revenue strategies the most opportunity to drive share
- Identify and evaluate new business opportunities within their current account base.
Assistant Sales Manager
Le Meridien
03.2015 - 12.2015
- Reports to Director of Sales
- Carrying out the process of intensive sales calling in Delhi /NCR
- To set sales strategies and be accountable for the set targets
- Expand new customer acquisitions and manage contacts with existing Guests and key contacts of PCOs, Event Planners and Corporate
- Assisting Banquet Sales Team in their operations whenever required
- Responsible for doing the market analysis for maintaining the rate variance.
Sales Specialist
Le Meridien Jaipur
05.2014 - 01.2015
- Reports to Associate Director of Sales
- Supervising team of 2 Sales co-coordinators
- Assisting and managing all groups and catering related opportunities for the hotel through PAN
- India all channels & active up-selling each business opportunity to maximize revenue opportunity
- Analyzing & closing the best opportunities for the hotel by using negotiating skills and creative selling abilities to close on the business based on market conditions and hotel needs.
Sales Coordinator
Le Meridien Jaipur
10.2013 - 05.2014
- Reports to Sales Specialist
- Assisting Sales Specialist for daily operations of Sales department (Email handling, follow up, organize hotel inspection for guest)
- Handling sales query received via telephone calls, emails and walk-in guests in the hotel and put efforts to convert the same
- Filing and maintaining Banquet Blockings in order to analyse business funnel against targets
- Leading Pre-communications meetings for each group or event to ensure all communication flown to operational teams
- Management Training
Management Training Program
Sterling Holidays India Ltd
Chennai
06.2011 - 09.2013
- Looking after the daily operations of each department on periodical basis ensuring parallel exposure (i.e
- Food & Beverages Service/ Kitchen/ Housekeeping/ Front desk/
- Reservations/Accounts/ Human resources / Maintenance/ Security)
- Acquiring good knowledge on all the aspects of the industry that are applicable for the job of a management trainee in hotel
- Ensuring that training module has been followed as well as reports and presentation has been prepared well in advance before given review dates
- Coordinating with the immediate supervisor during the working period in each department to ensure smooth operations
- Delivered services to customer locations within specific timeframes.
- Collaborated with team members to achieve target results.
- Received and processed stock into inventory management system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Masters - Tourism Management
Indra Gandhi Open University
Bachelor of Hotel Management and - Catering Technology
IIMT hotel management
Collage
01.2007 - 01.2011
Higher Secondary - undefined
Smt. Rama Agrahari Girls Inter
Collage
Skills
Excellent command on Computer Applications & Software’s:-undefined
Timeline
Assistant Director of Sales
Lemon Tree Hotel
04.2021 - Current
Senior Sales Manager
Ramada Plaza by Wyndham
09.2019 - 04.2021
Sales Manager
Fairmont Jaipur
01.2016 - 08.2019
Assistant Sales Manager
Le Meridien
03.2015 - 12.2015
Sales Specialist
Le Meridien Jaipur
05.2014 - 01.2015
Sales Coordinator
Le Meridien Jaipur
10.2013 - 05.2014
Management Training Program
Sterling Holidays India Ltd
06.2011 - 09.2013
Bachelor of Hotel Management and - Catering Technology
IIMT hotel management
Collage
01.2007 - 01.2011
Masters - Tourism Management
Indra Gandhi Open University
Higher Secondary - undefined
Smt. Rama Agrahari Girls Inter
Collage
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