Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

K ANTHONY BABU

Navi Mumbai

Summary

I am committed to advancing my educational and professional skills within a stable and dynamic workplace, where I can contribute meaningfully to the organization's success while continuously developing my expertise.

Having more than 13+ years of work experience. Experienced in managing diverse projects from inception to completion. Possess strong organizational and planning skills, with emphasis on time management, stakeholder communication and risk mitigation. Have demonstrated ability to lead teams effectively, collaborate cross-functionally, and drive project success. Significant contributions include improving process efficiencies and enhancing team productivity.

Overview

15
15
years of professional experience

Work History

Associate Project Manager

Lionbridge Technologies LLP
Navi Mumbai
11.2024 - Current
  • Manage and oversee localization and translation projects across multiple languages and markets. Lead and coordinate internal teams and external vendors to ensure timely, high-quality delivery. Track project timelines, budgets, and deliverables, while providing guidance and support to team members. Drive process improvements to enhance efficiency and client satisfaction.
  • Key Skills: Project Management, Team Leadership, Localization, Client Communication, Quality Assurance.

Freelancing

09.2023 - Current
  • Video editing and content creating

Sr. Executive Team leader

Universal Sompo General Insurance company ltd
Navi Mumbai
04.2017 - 09.2023
  • Managing Teams: Oversee both the Renewal Retention Team and the Customer Care Team, including 35 agents handling inbound and outbound calls.
  • Performance Tracking and Reporting: Publish daily and monthly Management Information System (MIS) reports that detail the overall performance of agents. Prepare team performance reports to monitor and improve efficiency.
  • Scheduling: Create and manage rosters to ensure adequate coverage and optimized scheduling for the teams.
  • Escalation and Compliance Management: Handle escalations, grievance emails, and ensure compliance with company policies and regulations.
  • Bot Management: Manage the Renewal bot, ensuring it functions effectively to assist with customer renewals.
  • Customer Feedback: Prepare Net Promoter Score (NPS) reports and share the insights with management to improve customer satisfaction and loyalty.

Sales Person

Vasanth & Co ltd
Chennai
09.2015 - 12.2017

Associate operation

WNS Global Services
Navi Mumbai
04.2014 - 06.2015
  • Responsibility :- Customer service Agent (Flipkart Process)

Senior Photographer & Video Grapher

Sony Studio
01.2011 - 02.2014
  • Responsibility :- :- Capturing Photos videos and editing

Education

Bachelor of Management Studies -

Mumbai University
India
05-2014

Skills

  • Written and verbal communication
  • Troubleshooting
  • Microsoft Office suite
  • Problem-solving
  • Customer service
  • Organizational skills
  • Client-focused
  • Project management
  • Localization management
  • Team leadership
  • Client communication
  • Performance tracking
  • Process improvement
  • Scheduling
  • Data analysis
  • Escalation management
  • Budget management
  • Time management
  • Visual content creation
  • Meeting facilitation
  • Project scheduling
  • Resource utilization planning
  • Root-cause analysis
  • Project planning
  • Client interfacing
  • Scope management
  • Project planning and management
  • Project reporting
  • Meeting coordination
  • Project planning oversight
  • Schedule coordination
  • Excellent communication
  • Vendor selection
  • Systems analysis
  • Performance metrics
  • Problem-solving aptitude
  • Problem-solving abilities

Languages

  • English
  • Hindi
  • Marathi
  • Tamil
  • Malayalam

Timeline

Associate Project Manager

Lionbridge Technologies LLP
11.2024 - Current

Freelancing

09.2023 - Current

Sr. Executive Team leader

Universal Sompo General Insurance company ltd
04.2017 - 09.2023

Sales Person

Vasanth & Co ltd
09.2015 - 12.2017

Associate operation

WNS Global Services
04.2014 - 06.2015

Senior Photographer & Video Grapher

Sony Studio
01.2011 - 02.2014

Bachelor of Management Studies -

Mumbai University

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