K Archana
Bangalore
Summary
A seasoned HR, Customer Relations, and Program Management professional with 15+ years of experience across industries. Adept at stakeholder management, project execution, and client engagement, ensuring seamless delivery and business impact. Strong expertise in program management, people leadership, and customer success, with a results-driven approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager
KNOLSKAPE Solutions Pvt Ltd
07.2024 - Current
- Act as a key liaison between clients and the delivery team, ensuring strong relationships and seamless execution
- Gather requirements, develop project plans, and initiate execution with a structured roadmap
- Lead end-to-end project management, ensuring adherence to timelines, budgets, and quality standards
- Collaborate with consulting, content, and facilitation teams to deliver successful learning interventions
- Track, analyse, and report key engagement metrics and program impact for stakeholders
Senior Associate – Customer Success
KNOLSKAPE Solutions Pvt Ltd
09.2021 - 06.2024
- Managed large-scale client programs, including workshops, learning journeys, assessments, TTTs, and ALPs
- Worked closely with Sales, Solutions, and Delivery teams to ensure alignment on scope, timelines, and commercials
- Coordinated logistics, facilitators, and subject matter experts, ensuring smooth execution
- Monitored engagement trends, program effectiveness, and provided strategic insights
- Ensured feedback collection and reporting, enabling continuous improvements in program quality
- Key Clients Handled: EYGDS, Ericsson, Tata Chemicals, Rallis India, IDFC, Citi Bank, Ferrero India, ST Microelectronics, Union Bank, Buhler, Brillio, ETG, ETHR, Cognizant, Amway, IKS Health, SAP Labs, Tavant Technologies, ValueMomentum, Daimler Trucks, and more
- Facilitators Worked With: Tier 1, Tier 2, Tier 3, and International Facilitators including Anant Krishnan, Abhijit Bhattacharya, Nagendra, Sunita Sawant, Dr
- Tulika, Dr
- Ruby, Irfan Dabeer, Marc Jablon, Nora Hendon, and many more
Team Leader - Customer Service Consultant
Edureka
10.2019 - 09.2021
- Led a team of 4-6 members, driving operational excellence and process improvements
- Managed client engagement, escalations, and CRM system operations to enhance service quality
- Implemented customer feedback analysis, improving CSAT and NPS scores
HR & Administration Executive
Fresh Ads
06.2011 - 09.2013
- Managed HR functions, recruitment, and employee engagement
- Led email & social media marketing initiatives to drive business growth
HR Executive
End-to-End Marketing Solutions Pvt Ltd
12.2010 - 04.2011
- Managed full-cycle recruitment and HR generalist responsibilities
- Led workforce planning, appraisals, and compliance coordination
HR Coordinator
Royal Agency
02.2007 - 11.2009
- Led talent acquisition, candidate screening, and interview coordination
- Partnered with clients for talent strategy and recruitment process optimization
Education
Master of Business Administration (MBA) -
01.2010
Bachelor of Business Administration (BBA) -
01.2008
Skills
- Program & Project Management
- Client & Stakeholder Engagement
- People Management & Leadership
- Strategic Thinking & Execution
- Escalation & Risk Management
- Data Analysis (Power BI, Zoho)
- Process Optimization & Reporting
- Multi-Lingual Communication
Certification
- Three awards at KNOLSKAPE: Two Super Star Awards and one Spot Award for client appreciation and seamless project execution.
- Completed Fundamentals of Customer Success Manager course from Udemy.
- Won Best Performance Award for highest IBM server sales.
Languages
- English
- Hindi
- Telugu
- Tamil
- Kannada
Personal Information
Marital Status: Married
Timeline
Program Manager
KNOLSKAPE Solutions Pvt Ltd
07.2024 - Current
Senior Associate – Customer Success
KNOLSKAPE Solutions Pvt Ltd
09.2021 - 06.2024
Team Leader - Customer Service Consultant
Edureka
10.2019 - 09.2021
HR & Administration Executive
Fresh Ads
06.2011 - 09.2013
HR Executive
End-to-End Marketing Solutions Pvt Ltd
12.2010 - 04.2011
HR Coordinator
Royal Agency
02.2007 - 11.2009
Master of Business Administration (MBA) -
Bachelor of Business Administration (BBA) -
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