PDMS Team Lead | Appeals Representative | [Current Role]
Sutherland Global Solutions
- Current
- Lead a team in processing and resolving claims with high accuracy
- Mentor and support team members while managing escalated claim issues
- Ensure compliance with guidelines, benefit plan documents, and policies
- Monitor and analyse claims trends, providing insightful reports for process improvement
- Coordinate with internal stakeholders and clients to streamline operations
- Conduct team meetings and training sessions to enhance efficiency
