Kudala CHENNA KRISHNA
Technology Business Systems Associate
Summary
Results-driven Technology Business Systems Associate at Wells Fargo India Solutions, skilled in troubleshooting and incident management. Enhanced system performance through root cause analysis and workflow optimization, while training new team members. Proficient in SQL and Power BI, delivering actionable insights that improved operational efficiency and compliance adherence.
Overview
10
10
years of professional experience
Work History
Technology Business Systems Associate
Wells Fargo India Solutions
06.2023 - Current
- Provide L2/L3 application support for critical mortgage servicing platforms (MSP, HP2LR, ERLMF, GEM, ECAR, YLT, PTS), ensuring minimal downtime and rapid issue resolution
- Diagnose and troubleshoot production issues, conducting in-depth research and root cause analysis to drive long-term fixes
- Coordinate with development teams and end users, facilitating resolution of high-priority incidents through direct engagement
- Optimize system performance by identifying recurring issues and recommending enhancements to improve efficiency
- Develop and maintain adoption reports, providing leadership with actionable insights to streamline system utilization
- Train and onboard new team members, standardizing best practices for issue resolution and application troubleshooting
Senior Loan Servicing Representative
Wells Fargo India Solutions
06.2020 - 05.2023
- Managed settlement modifications and loan finalization, ensuring compliance with underwriting guidelines
- Oversaw home preservation closure processes, preventing foreclosures through loan modification strategies
- Validated payment histories and loan terms, ensuring accuracy before executing final loan modification agreements
- Created and managed daily workflow reports, ensuring optimal task distribution and SLA adherence
- Automated routine reporting, reducing manual effort and improving data accuracy
Associate Financial Analyst & Financial Analyst
Wells Fargo India Solutions
07.2015 - 05.2020
- Reviewed and processed mortgage acquisitions, ensuring adherence to compliance and risk management protocols
- Collaborated with third-party lenders and internal teams to streamline loan processing and minimize discrepancies
- Managed electronic loan documentation, optimizing loan approval turnaround times
- Utilized financial tools (LPS CLOUD, CLIFT, MSP, ER, ICMP, First American) to enhance data accuracy and improve loan evaluation workflows
Education
Bachelor of Commerce (B.Com) - undefined
01.2014
Skills
- Troubleshooting
- Incident Management
- Root Cause Analysis
- Workflow Optimization
- Risk Mitigation
- Compliance Adherence
- Power BI
- SQL
- Python
- Tableau
- Advanced Excel
- MSP
- HP2LR
- ERLMF
- YLT
- PTS
- GEM
- ECAR
- ICMP
- First American
- LPS CLOUD
- Cross-Functional Collaboration
- Training & Mentorship
- Reporting & Documentation
Languages
English
Hindi
Telugu
Tamil
Core Skills And Tools
Troubleshooting, Incident Management, Root Cause Analysis, Workflow Optimization, Risk Mitigation, Compliance Adherence, Power BI, SQL, Python, Tableau, Advanced Excel, MSP, HP2LR, ERLMF, YLT, PTS, GEM, ECAR, ICMP, First American, LPS CLOUD, Cross-Functional Collaboration, Training & Mentorship, Reporting & Documentation
Additional Information
Leveraging technology to enhance system efficiency., Successfully trained and supported new team members in 2024., Worked closely with IT, business teams, and external stakeholders to optimize workflows.
Personal Information
- Father's Name: K Malayadri
- Date of Birth: 11/30/91
Timeline
Technology Business Systems Associate - Wells Fargo India Solutions
06.2023 - Current
Senior Loan Servicing Representative - Wells Fargo India Solutions
06.2020 - 05.2023
Associate Financial Analyst & Financial Analyst - Wells Fargo India Solutions
07.2015 - 05.2020
Bhavan’s Degree College - Bachelor of Commerce (B.Com),
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