To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me to grow while fulfilling organizational goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Team Coach – Contact center Executive
DHL EXPRESS INDIA PVT LTD
11.2018 - 01.2025
Maintained and improved operational performance by completing action plans, resolving problems, and controlling implementations.
Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
Boosted customer satisfaction ratings through consistent delivery of high-quality service.
Continuously evaluated coaching methodologies and strategies, adjusting as needed to maximize effectiveness based on the unique needs for the business
Participated in cross-functional team-building activities. Fir Yay Events.
HEAD COACH PRO
Yedidhya Tennis Center (NYTC)
06.2015 - 06.2018
Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
Prepared athletes for special competitions and tournaments.
Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
Mentored young athletes, and prepared them for national-level tournaments.
Designed structured training modules for player development.
Part-time senior coach
Jora Tennis Academy
01.2015 - 04.2015
Implemented goal-setting initiatives for individual athletes and the entire team alike to foster a sense of purpose and direction throughout the season''s course.
Assisted in organizing training camps and tournaments.
Provided specialized coaching to players, focusing on skill enhancement and strategy development.
Head of media production
GOD’s LOVE MINISTRIES (TELE - EVANGILICAL PRODUCTION)
11.2014 - 02.2015
INTRENSHIP, for the Role of “asst. Cameraman” & “Asst. DOP”
Global Villagers Production House
01.2014 - 06.2014
Developed creative solutions for challenging shooting situations, resulting in engaging visuals despite limitations or obstacles.
Worked for famous Serial "Saranan Meenakshi"
Education
SSLC -
Madras Christian College of Higher Secondary School
01.2008 - 12.2008
12th Std - undefined
Madras Christian College of higher secondary school
01.2010 - 12.2010
B.sc - Visual Communication
A.M.JAIN COLLEGE of Arts And Science
Chennai
04.2014 - 12.2014
Skills
Proficient in clear and concise messaging
Efficient knowledge retention
Adept at interpreting intricate guidelines
Approachable demeanor
Clarity in communication
Team collaboration
Extra-Curricular Activities
Actively participating in the national circuit AITA (ALL INDIA TENNIS ASSOCIATION) Played and represented for university level tennis during Undergraduate Represented college at Inter-collegiate events and maintained No.2 Ranking for two consecutive years (2012 & 2013) Film making and have won many awards during Undergraduate Won awards for “BEST CAMERAMAN” at the KINO 2k12 film festival Won an award for “CREATIVE SCRIPT WRITING” 2011 - 2012 Photography award for “LINES AND CURVES” 2011
Interests
Tennis
Basketball
Film-making
Photography
<Enter your own>
Father's Name: K.R.Nirmal kumar
Date of Birth: 14.06.1993
Gender: Male
Nationality: Indian
Marital Status: Single
Religion: Hindu
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Accomplishments
Achieved Photography Award for “Lines and Curves” – 2011.
Best Cameraman Award – KINO 2K12 Film Festival.
Multiple award winner in film-making competitions during undergraduate studies.
Represented the university in tennis and maintained the No.2 ranking for two consecutive years (2012 & 2013).
Timeline
Team Coach – Contact center Executive
DHL EXPRESS INDIA PVT LTD
11.2018 - 01.2025
HEAD COACH PRO
Yedidhya Tennis Center (NYTC)
06.2015 - 06.2018
Part-time senior coach
Jora Tennis Academy
01.2015 - 04.2015
Head of media production
GOD’s LOVE MINISTRIES (TELE - EVANGILICAL PRODUCTION)
11.2014 - 02.2015
B.sc - Visual Communication
A.M.JAIN COLLEGE of Arts And Science
04.2014 - 12.2014
INTRENSHIP, for the Role of “asst. Cameraman” & “Asst. DOP”
Global Villagers Production House
01.2014 - 06.2014
12th Std - undefined
Madras Christian College of higher secondary school
01.2010 - 12.2010
SSLC -
Madras Christian College of Higher Secondary School
Helpdesk Policy Administrator / Call Center Team Leader / Acting Contact Center Manager at MaximusHelpdesk Policy Administrator / Call Center Team Leader / Acting Contact Center Manager at Maximus