K GIRISH

• Customer Relationship Management: Acted as the primary point of contact for customers, effectively addressing concerns, resolving issues promptly, and fostering strong relationships through clear communication and problem-solving.
• RFCs and CRs Management: Developed and deployed Requests for Change (RFCs) and Change Requests (CRs) to upgrade and enhance existing Revenue Assurance and Fraud Management (RAFM) systems, optimizing their functionality and performance.
• Data Processing Optimization: Analyzed and optimized data processing flows, collaborating with development teams to identify system bottlenecks and implement effective solutions that enhanced efficiency and reduced processing time.
• Defect Identification & Resolution: Identified and resolved defects and issues during testing phases, ensuring smooth transition to production and minimizing post-deployment disruptions
• Project Experience:

STC – (Role: Config Engineer, Solution Architect)

PLDT – (Role: Config Engineer, Support Architect)

WEBE – (Role: Support Engineer)

• Custom Decoder Development: Designed and implemented custom decoders for various telecommunication data formats, ensuring precise and efficient data parsing and seamless integration with existing systems.
• Deployment Guides & Release Notes: Created detailed deployment guides and release notes for new software versions, ensuring smooth system transitions and providing users with accessible reference materials for easy implementation.
• System Testing & Quality Assurance: Conducted System Integration Testing (SIT) and User Acceptance Testing (UAT) in collaboration with customers to ensure all new developments met requirements, quality standards, and customer expectations.
• Continuous Improvement Feedback: Provided detailed reports and feedback to development teams, facilitating continuous improvement, and ensuring high-quality deliverables and successful project outcomes.
• Project Experience:

STC – (Role: Config Engineer)

ROBI Bangladesh – (Role: Config Engineer)

Dhiraagu – (Role: Config Engineer)