K. Gunavathy
Chennai
Summary
Efficient and detail-oriented Administrative Assistant with over 10 years of experience in office administration, client handling, scheduling, bookkeeping, and confidential record management. Proven ability to streamline office operations, support executive teams, and ensure excellent customer and stakeholder engagement. Strong organizational skills with a focus on accuracy and professionalism. Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
16
16
years of professional experience
Work History
Admin Manager / Front Office Executive / Receptionist
Canam Consultants
Chennai
02.2014 - Current
- Managed student queries via phone, email, and in-person.
- Handled appointment scheduling, walk-in tracking, and database updates.
- Oversaw petty cash, budgeting, and financial report preparation.
- Coordinated events and managed communications with internal departments.
- Maintained Director’s schedule, processed billing, and handled official correspondence.
- Organized travel itineraries and managed expense claims.
Senior Executive
INSCOL Academy Ltd.
Chennai
01.2013 - 12.2013
- Counseled and assessed students for international nursing programs.
- Supported end-to-end documentation and visa processes.
- Maintained student pipelines and addressed queries from students and parents.
Receptionist Administrator
AKJN Skin and Laser Centre
Chennai
07.2011 - 12.2012
- Greeting and Directing Patients:As the first point of contact, receptionists warmly greet patients and visitors, answering questions and directing them to the appropriate areas or staff.
- Appointment Scheduling:They schedule, confirm, and manage patient appointments, potentially using online systems or specialized software.
- Phone Management:Receptionists answer and direct phone calls, take messages, and provide information about the hospital and its services.
- Patient Record Management:They update and maintain patient records, ensuring accuracy and confidentiality, and often manage electronic health records (EHR).
- Payment Processing:Handling patient payments, including co-pays and other fees, and assisting with billing inquiries are also part of their duties.
- Administrative Tasks:This includes tasks like filing, data entry, and preparing medical forms, contributing to the overall smooth operation of the front office.
- Insurance Verification:Receptionists verify patient insurance information and assist with any insurance-related questions or issues.
- Maintaining Reception Area:They ensure the reception area is clean, organized, and welcoming for patients and visitors.
- Communication and Coordination:Effective communication with medical staff, patients, and other departments is essential for seamless operations.
- Adhering to Regulations:They must adhere to healthcare regulations, including HIPAA, to protect patient privacy and confidentiality.
- Providing Information and Assistance:Receptionists are a valuable resource for patients, providing information about hospital services, procedures, and other relevant details.
Preauthorization Executive
TTK Health Care Services Pvt. Ltd.
Chennai
03.2009 - 06.2011
- Supported healthcare-related administrative processes and documentation.
- Worked on insurance and preauthorization processes.
Education
Account Executive - Accounts
K.B.C Government Girls Hr. Sec. School
Chennai05-2025
Master of Commerce (M.Com) -
University of Madras
Chennai01.2012
Bachelor of Commerce (B.Com) -
Soka Ikeda College of Arts & Science for Women
Chennai01.2009
Skills
- Office & Administrative Management
- Client Handling & Communication
- Scheduling & Calendar Management
- Bookkeeping & Budgeting
- Database & Record Maintenance
- Event Coordination
- Tally ERP
- Adaptability & Problem Solving
- Event coordination
- Time management
- Travel arrangements
- Document control
- Budgeting and expense monitoring
- Recordkeeping and reporting
- Human resources
- Travel coordination
- Payroll and budgeting
- Office administration
- Office supervision
- Calendar management
- Bookkeeping
- Meeting coordination
- Expense reporting
Accomplishments
- Loyalty & dedication awards
Timeline
Admin Manager / Front Office Executive / Receptionist
Canam Consultants
02.2014 - Current
Senior Executive
INSCOL Academy Ltd.
01.2013 - 12.2013
Receptionist Administrator
AKJN Skin and Laser Centre
07.2011 - 12.2012
Preauthorization Executive
TTK Health Care Services Pvt. Ltd.
03.2009 - 06.2011
Account Executive - Accounts
K.B.C Government Girls Hr. Sec. School
Master of Commerce (M.Com) -
University of Madras
Bachelor of Commerce (B.Com) -
Soka Ikeda College of Arts & Science for Women
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