K JAYANTA KUMAR DORA

• Company Overview: Client: AT&T
• Collaborated effectively with project managers and development teams to analyze, document, and implement changes to production environments, ensuring alignment with business goals and minimizing disruption to operations.
• Exposure in Configure and manage Azure virtual machines (VMs), storage accounts, and networking resources.
• Monitor and optimize resource usage to ensure cost efficiency and performance.
• Use Azure Monitor, Log Analytics, and Application Insights to track system performance.
• Troubleshoot and resolve issues related to Azure services and resources.
• Ensure Azure resources are updated with the latest patches and versions. and verify if there are any new vulnerabilities present in sox and non sox applications.
• Served as an escalation point for resolving complex user issues, providing timely and effective support to minimize disruptions and ensure high levels of customer satisfaction.
• Designed and implemented proactive monitoring systems using shell scripting to identify and resolve potential issues early on, minimizing disruptions, maximizing system uptime, and ensuring high availability for end-users.
• Managing, leading, and coordinating with offshore and onshore team members.
• Implemented proactive monitoring systems, leading to reduced downtime and enhanced service availability for critical business applications.
• Ensured all MC applications are stable and available with zero downtime and minimum outage.

Company Overview: Client:AT&T

• Provided 24/7 mission-critical support for telecom applications, ensuring uninterrupted service availability and resolving complex technical issues within stringent SLAs.
• Delivered high-priority support for critical telecom systems, optimizing performance and minimizing disruptions to enhance customer experiences.
• Collaborated with software development teams on new releases, documenting changes and ensuring smooth implementation across test and production environments.
• Conducted root cause analysis to identify and resolve complex technical issues, proactively preventing recurring incidents and consistently exceeding SLA targets.
• Developed detailed Implementation Plans (IPLANs) for system updates, ensuring adherence to change management processes to minimize risk.
• Monitored system performance proactively to identify issues, implementing measures to ensure optimal stability and reliability during peak loads.
• Facilitated seamless collaboration between onshore and offshore teams, ensuring efficient communication and prompt incident resolution.
• Created comprehensive technical documentation, including user guides and troubleshooting procedures, to empower support teams and enhance knowledge sharing.

• Company Overview: Client: AT&T
• Performed comprehensive system analysis and testing for the Amdocs Enabler UVerse system, a critical telecommunications billing and customer care platform, ensuring accurate and timely billing for a large subscriber base.
• Analyzed complex business requirements and translated them into meticulously crafted test scenarios and test cases, ensuring thorough coverage of all system functionalities and minimizing potential for errors.
• Collaborated closely with development and design teams to efficiently resolve defects, ensuring the delivery of a high-quality software solution that fully met all business requirements and adhered to industry best practices.
• Proactively identified and mitigated potential project risks throughout the software development lifecycle, ensuring timely project completion and minimizing potential service disruptions to maintain a positive customer experience.
• Developed and maintained comprehensive technical documentation, including detailed test plans, test reports, and user manuals, to facilitate seamless knowledge sharing, support smooth implementation, and encourage widespread user adoption.
• Managing and leading 5 members of offshore team and also coordinating with onshore team.
• Client: AT&T
• Played a key role in the successful deployment of the Amdocs Enabler UVerse system, directly contributing to enhanced billing accuracy and significantly improving overall customer satisfaction.
• Successfully identified and resolved critical defects during the software testing phase, preventing potential service disruptions and mitigating potential financial losses.