K Likhita
Hyderabad
Summary
Dependable Technical Support engineer with 3+ years of MuleSoft Customer Support experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging queries .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Salesforce
Hyderabad
10.2020 - Current
- Have an experience of 3+ years working with Mulesoft Support
- Have experience working Mulesoft Composer for Salesforce and Dataloader.io
- Have experience working in 2 product groups - SDS and ACP
- SDS(API development) - Experience in MMP , Anypoint Studio , Developing mule applications , debugging issues while development such dataweave issues , Munit tests failure , maven , configuring issues in settings.xml and pom.xml files , CI/CD deployments via bitbucket , Jenkins , Nexus repo , Anypoint experience hub , Anypoint Community Manager , Cloudhub deployments through maven , Issues while designing RAML , OAS and then publishing it to exchange , Anypoint cli
- ACP - Experience in debugging and resolving problems with Anypoint platform , Deploying applications in Runtime manager to CH 1.0 and 2.0 , on prem , API manager , Anypoint Monitoring logs , Monitoring alerts , runtime manager alerts , connected apps , Usage reports .
- Cross skilling in Core Connectors currently , started with http and salesforce connector
Application Development Analyst
Accenture
Hyderabad
08.2018 - 10.2020
- Assisted in developing software specifications based on customer requirements in order to create new applications from scratch.
- Performed debugging of applications for troubleshooting issues with code or application design. Worked on various Salesforce.com with Service and Sales cloud .
- Responsible for creating Fields, Objects, Tabs, Page Layouts, Field Level Security, Record Types, Relationships ,Custom Settings .
- Users, Profiles, Roles and Sharing Settings,Validation Rules, Workflows and Approval Process,Reports and Dashboards,designing the Visual force Pages,workflow rules and defined related tasks, email alerts, filed updates to implement business logic , Experience in deployments using Jenkins & Bitbucket .
Education
Bachelor of Technology - Information Technology
Gandhi Institute of Technology And Management
Visakhapatnam06-2018
Skills
- Teamwork and Collaboration
- Have techincal expertise on Mule products(SDS,ACP) & Salesforce
- Dataweave
- Critical thinking
- Have assisted in swarms raised by peers
- Troubleshooting issue and RCA
- APEX , RAML , Anypoint platform , Anypoint Studio
- git , jenkins , copado , maven
Accomplishments
- Have been recognized twice by my Manager(Yaasheen) and received Tango e-gift card as part of Salesforce's Customer Success Recognition and Rewards program for the month of February and March 2024
- Have received couple of kudos from peers and Manager in #recognition-customer-support-sanjeev slack channel
- Have maintained the KPIs well as a TSE
- Have trained the new joiners up skilling with composer and SDS
Certification
- MuleSoft Certified Developer Level 1
- Salesforce Certified Administrator
- Salesforce Platform Developer 1
Trainings
- Have completed cross skilling on ACP on Oct 2023
- Have completed Anypoint platform Development:Fundamentals Training
- Have completed Anypoint Platform Development: Production-Ready Development Practices this April 2024
- Have attended Service Ready for Technical Support Reinforcement Workshop
Timeline
Technical Support Engineer
Salesforce
10.2020 - Current
Application Development Analyst
Accenture
08.2018 - 10.2020
Bachelor of Technology - Information Technology
Gandhi Institute of Technology And Management