Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Certification
Timeline
Generic

K Mohak

Project Manager
New Delhi

Summary

As a Project Manager, lead and deliver complex IT infrastructure projects for global clients, leveraging expertise in cloud and Microsoft 365 administration. Responsible for managing the project scope, budget, schedule, quality, and risks, as well as coordinating with cross-functional teams and stakeholders.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
7
7
Certifications

Work History

Project Manager

Bechtel
10.2024 - Current
  • Working at client onshore office closely monitoring progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Project Manager

Tata Consultancy Services
05.2021 - 10.2024
  • Got 100 % , 98.18%, 97.85% CSS from customer - one of the leading project of Saudi Arabia
  • As a Project Manager, I lead and deliver complex IT infrastructure projects for global clients, leveraging my expertise in cloud and Microsoft 365 administration
  • Responsible for managing the project scope, budget, schedule, quality, and risks, as well as coordinating with cross-functional teams and stakeholders.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Worked with client closely onsite and offshore.
  • Monitored project performance to identify areas of improvement and make adjustments.

O365 Team Lead

Convergys Limited
02.2020 - 05.2021
  • Oversee the day-to-day operations of an Office 365 team consisting of 10+ members
  • Monitor and troubleshoot Office 365 related issues and ensure timely resolution
  • Develop and deliver training materials to staff related to Office 365 products and services
  • Keep up-to-date with the latest Office 365 offerings and technologies
  • Prepare and maintain Office 365 operational and performance reports
  • Provide technical support and guidance to the team members and end-users
  • Responsible for managing Azure active directory, O365 Exchange related issues
  • Work with teams/individuals to help with related issues related to O365 and Teams within SLAs
  • Responsible for managing and maintaining the O365 environment
  • Work with Microsoft on issues related to O365 cloud-based products.

Senior Analyst

HCL technologies
11.2018 - 02.2020
  • Analyzed data and identified trends to improve customer service and operational performance
  • Handled user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution
  • Engaged in user support interactions via telephone, chat, and email platforms
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.

Senior Associate Ops

WNS
01.2018 - 11.2018
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Served as keyholder, overseeing business opening, and closing operations.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

IT Analyst

Collabera
08.2016 - 01.2018
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies
  • Utilized problem-solving and troubleshooting skills to identify, analyze, and resolve technical problems, software, and hardware
  • Assisted customers with navigation of company websites, emails, and other technical applications
  • Resolved technical issues in a timely manner, escalating to higher-level support when needed
  • Monitored and maintained service desk logs and reports, ensuring accuracy and completeness
  • Delivered excellent service to customers by responding to inquiries in a timely manner and in accordance with established procedures.

Education

Bachelor of Computer Applications - Computer Engineering

Comm-IT Career Academy ( I.P University )
New Delhi, India
05.2013 - 07.2016

High School Diploma -

Hemnani Public School
New Delhi, India
04.2012 - 04.2013

Skills

    Project Management

    O365

    Azure Active Directory

    IT Service Management

    Office Administration

Roles And Responsibilities

  • Developed and implemented project plans on time and on budget, managing resources to ensure maximum efficiency and productivity
  • Established and maintained relationships with stakeholders to ensure project objectives are achieved
  • Monitored progress of multiple projects, troubleshooting problems and providing timely solutions
  • Communicated project status to senior management and stakeholders
  • Identified areas of potential cost savings and improved project efficiency
  • Provide technical support and guidance to the team members and end-users
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.

Certification

PMP, Project Management Institute, 12/01/23

Timeline

Project Manager

Bechtel
10.2024 - Current

Project Manager

Tata Consultancy Services
05.2021 - 10.2024

O365 Team Lead

Convergys Limited
02.2020 - 05.2021

Senior Analyst

HCL technologies
11.2018 - 02.2020

Senior Associate Ops

WNS
01.2018 - 11.2018

IT Analyst

Collabera
08.2016 - 01.2018

Bachelor of Computer Applications - Computer Engineering

Comm-IT Career Academy ( I.P University )
05.2013 - 07.2016

High School Diploma -

Hemnani Public School
04.2012 - 04.2013

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K MohakProject Manager