K Pavan Kumar
Branch Manager
Bangalore
Summary
Accomplished Branch Manager with a strong history of successfully coordinating team and financial activities. Recognized for being personable and adaptable, I possess exceptional leadership and program management abilities. Detail-oriented and professional, I consistently exceed branch goals in my role as a Branch Manager. Specializing in customer service relations and sales management, I am a driven Bank Manager dedicated to providing outstanding customer service and surpassing expectations. With a comprehensive understanding of service marketing and credit offerings, I inspire staff loyalty through effective leadership and communication skills.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Branch Manager
IndusInd Bank
Bangalore
11.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Ops Head
YES Bank
Bangalore
03.2022 - 11.2023
- Handling with team size of 4 PB were reporting to me which is taken care of total operations at branch
- Daily checking the BOD and EOD reports
- Monitoring the AML and LCTR for new opened a/c’s
- Ensure complete Due Diligence of return Deliverable’s of customers
- Ensure to complete take care operations of the branch
- Ensure to reach the PB targets in terms of sales
- Ensure to resolve CRM Complaints within TAT
- Ensure to take care of Audit with good rating
Sales Manager
TATA AIG General Insurance Company
Udupi
09.2017 - 03.2022
- Handling 140 branches with team size of 5 RMs were reporting to me which is taken care of Udupi & Chikmagalur Region ( Banc assurance )
- Handling all General Insurance Products like Stock Insurance, Fire Insurance, Marine Insurance, Travel Insurance, Motor Insurance Etc
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Teller
HDFC Bank
Bangalore
05.2014 - 04.2017
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Customer Care Manager
ING VYSYA Bank
Bangalore
01.2011 - 09.2013
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Education
MBA - FINANCE
RYMEC COLLEGE
Bellary, India 04.2008 - 01.2010
BBA - FINANCE
SARALADEVI College
Bellary, India 04.2005 - 01.2008
Higher Secondary - undefined
01.2005 - 01.2007
SSLC - undefined
01.2004 - 01.2005
Skills
Decisive thinker
Skilled influencer
Collaborative
Driven to deliver
Courage to challenge
Role model
Curious
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Coaching and mentoring
Certification
Certification of IRDA
Personal Information
- Date of Birth: 05/22/88
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Branch Manager
IndusInd Bank
11.2023 - Current
Ops Head
YES Bank
03.2022 - 11.2023
Sales Manager
TATA AIG General Insurance Company
09.2017 - 03.2022
Teller
HDFC Bank
05.2014 - 04.2017
Customer Care Manager
ING VYSYA Bank
01.2011 - 09.2013
MBA - FINANCE
RYMEC COLLEGE
04.2008 - 01.2010
BBA - FINANCE
SARALADEVI College
04.2005 - 01.2008
Higher Secondary - undefined
01.2005 - 01.2007
SSLC - undefined
01.2004 - 01.2005