K RAJ
Service Engineer
Kharagpur,WEST BENGAL
Summary
Energetic Field Service Engineer with 1-year background performing track maintenance machine repairs, installations, and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Graduate Engineer Trainee
Plasser India Private Limited.
Kolkata
10.2020 - Current
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Tested and checked performance of hardware and software programs.
- Worked with diverse types of weather and ground conditions.
- Identified problems and potential risks, coordinating appropriate corrective actions.
Campus Ambassador
Education
Bachelor of Technology - Electronics & Communication Engineering
Bankura Unnayani Institute of Engineering
Bankura,India 08.2016 - 07.2020
Skills
Testing and calibration
Customer Service Management
Techinical Support
Diagnostics and troubleshooting
System repairs
Hobbies
- Travelling
- Bike Touring
- Cooking
- Gardening
Timeline
Graduate Engineer Trainee
Plasser India Private Limited.
10.2020 - Current
Bachelor of Technology - Electronics & Communication Engineering
Bankura Unnayani Institute of Engineering
08.2016 - 07.2020