Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Roles And Responsibilities
Skill Summary
Process Description
Desired Skills And Qualifications
Place
Languages
Disclaimer
Attributes
Personal Information
Timeline
Generic

K SAI KIRAN

Kurnool

Summary

Seeking an environment to best utilize my skills and abilities, an exciting and creative position where there is opportunity to work with the people. That offers professional growth while being resourceful, innovative and flexible.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager-Customer Success

Pazcare Technologies
03.2022 - 02.2025
  • Executed seamless onboarding processes for corporate clients to ensure effective utilization of group medical insurance plans.
  • Cultivated strong relationships with key client stakeholders as primary contact for service inquiries.
  • Monitored client engagement to provide ongoing support and resources, addressing concerns promptly.
  • Collaborated with clients to identify evolving needs, offering tailored solutions and recommending relevant services.
  • Facilitated policy renewal discussions, identifying upselling and cross-selling opportunities to increase client value.
  • Collected and analyzed client feedback to drive product enhancements and service improvements.
  • Coordinated with sales, underwriting, and claims teams to ensure effective service delivery and resolution of client issues.

Enterprise Growth Partner

Onsurity Technologies
04.2021 - 02.2022

Managed portfolio of high-value enterprise clients, customizing insurance solutions for unique needs.

  • Identified and pursued new business opportunities, expanding client base and increasing revenue.
  • Cultivated strong relationships with key decision-makers to enhance client satisfaction and retention.
  • Collaborated with senior leadership to develop sales strategies, exceeding sales targets and KPIs.
  • Worked with underwriting, claims, and customer service teams to ensure seamless service delivery.
  • Conducted market research to identify industry trends and potential expansion opportunities.
  • Led contract negotiations with clients and insurers, securing favorable terms aligned with objectives.

Assistant Manager

Good Health Technologies
12.2019 - 03.2021

Relationship Manager

Wealthapp Financial Advisor
12.2016 - 12.2017

Senior Executive

Indiamart
02.2016 - 08.2016

Senior BDE

Axis Securities
08.2015 - 01.2016

Acquisition Manager

Indusind bank ltd
01.2014 - 04.2015

Education

Bachelors of science - mscs

S.K. University
Anantapur, Andhra Pradesh

Higher Secondary Certificate - H.S.C.

govt town model college
Kurnool, Andra pradesh

Secondary School of Certificate - S.S.C.

govt town model school
Kurnool, Andhra Pradesh

Skills

  • MS Office 2007/10
  • Excel
  • Word
  • PowerPoint
  • Tally 90

Certification

  • NISM certified financial planner
  • Certified IRDAI Corporate Agent

Accomplishments

  • Achieved over all 95%+ retention rate as manager –Customer success.
  • Got employee of the quarter for 3 consecutive quarters and achieving 100% of retention ratio along with upsell & cross sell of other insurance products for corporates.

Roles And Responsibilities

  • Client Onboarding & Implementation: Guide new clients through the initial setup of their group medical insurance plans, ensuring all administrative processes are completed efficiently.
  • Employee Education & Engagement: Develop and deliver educational materials, workshops, and webinars to help employees understand their coverage options and how to utilize their benefits effectively.
  • Claims Support & Issue Resolution: Assist clients and employees in navigating the claims process, ensuring timely and accurate submissions.
  • Data Analysis & Reporting: Analyze utilization data to assess the effectiveness of the insurance plan and identify opportunities for improvement.
  • Renewal Management & Plan Optimization: Collaborate with clients to review plan performance and discuss renewal options well in advance of policy expiration.
  • Cross-Functional Collaboration: Work closely with sales, underwriting, and customer support teams to ensure a seamless experience for clients and employees.
  • Advocacy & Relationship Management: Build and maintain strong, long-term relationships with key client stakeholders, acting as a trusted advisor on all matters related to group medical insurance.

Skill Summary

  • Strong working knowledge in MS Office 2007/10 (Excel, Word and PowerPoint)
  • Good knowledge in Tally 9.0 version

Process Description

  • Cross selling of liability/assets products to home loans and personal loans.
  • Helping corporate companies to cover all the employees under group medical policy.
  • Cross selling other insurance products like GPA (group personal accidental cover), GTL (Group term life insurance) as well as Property insurance.
  • Client Onboarding: Assisted in onboarding processes for new clients, ensuring smooth transitions and high satisfaction rates.
  • Support & Troubleshooting: Provided timely support to clients, resolving issues efficiently and maintaining a 98% customer satisfaction rating with 95% + retention rate.
  • Feedback Collection: Conducted regular surveys to gather client feedback, contributing to product improvements and service enhancements.
  • Documentation: Maintained comprehensive records of client interactions and resolutions, ensuring transparency and accountability.

Desired Skills And Qualifications

  • Industry Knowledge: Understanding of group health insurance products, regulations, and trends.
  • Communication Skills: Ability to convey complex information clearly to diverse audiences.
  • Problem-Solving: Skilled in addressing and resolving client and employee issues effectively.
  • Analytical Abilities: Proficiency in analyzing data to inform decision-making and strategy.
  • Relationship Building: Adept at cultivating and maintaining strong client relationships.

Place

Bangalore, Hyderabad

Languages

  • English
  • Telugu
  • Hindi
  • Kannada

Disclaimer

The above said statements are true to the best of my knowledge and belief.

Attributes

  • Confident
  • Diligent
  • Meticulous
  • Self-motivated
  • Sincere
  • Dedicated with a strict sense of work ethics
  • Remarkable sense of purpose
  • Highly focused
  • Disciplined
  • Keen learner
  • Cheerful ‘can do’ attitude
  • Excellent organizing capabilities
  • Telephone manners
  • Office etiquette
  • Comfortable in a fast paced, performance oriented environment
  • Ability to work under pressure
  • Pleasing personality

Personal Information

  • Father's Name: K surendra babu
  • Date of Birth: 05/15/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Manager-Customer Success

Pazcare Technologies
03.2022 - 02.2025

Enterprise Growth Partner

Onsurity Technologies
04.2021 - 02.2022

Assistant Manager

Good Health Technologies
12.2019 - 03.2021

Relationship Manager

Wealthapp Financial Advisor
12.2016 - 12.2017

Senior Executive

Indiamart
02.2016 - 08.2016

Senior BDE

Axis Securities
08.2015 - 01.2016

Acquisition Manager

Indusind bank ltd
01.2014 - 04.2015

Bachelors of science - mscs

S.K. University

Higher Secondary Certificate - H.S.C.

govt town model college

Secondary School of Certificate - S.S.C.

govt town model school
K SAI KIRAN