K. Sugumar

Technical Skills & Responsibilities:

• Asset Management:
  Efficiently managed and documented IT assets using Asset Explorer, ensuring accurate inventory tracking and streamlined audits.
• Firewall Administration:
  Administered and maintained Fortinet and SonicWall firewalls, including firmware updates, backup/restoration, and high-availability configurations.
  Created, modified, and deployed firewall policies and rules tailored to user roles and organizational security protocols.
• Server & Backup Management:
  Troubleshot and maintained Veeam Backup & Replication servers, ensuring data protection, replication, and disaster recovery readiness.
  Monitored backup jobs, performed restores, and resolved backup failures to maintain business continuity.
  Handled Double-Take servers for real-time replication and high-availability scenarios.
• Policy Implementation & User Access:
  Designed and applied user-based access policies on Fortinet firewalls to align with security best practices and compliance requirements.
• Issue Resolution & Troubleshooting:
  Diagnosed and resolved server, firewall, and network-related issues, minimizing downtime and maintaining system reliability.
• Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
• Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.

• Sonic firewall configuration and maintaining policy creation on individual users and groups.
• Installation & troubleshooting for soft phone configuration.
• Managing and Maintaining asterisk server.
• Calls are logged through ITop tool monitored and keeping SLA.
• Creating Users and Groups in Active Directory and assigning the rights to Users.
• Monitoring and Maintaining network through ZABBIX tool.
• Documented and maintained Hardware and software assets for audit purpose.

• Team leader maintaining 10 member of team for different sites.
• Calls are logged through CA tool monitored and keeping SLA as per client policy.
• Deploy patches through SCCM server.
• Troubleshooting VDA and VDI related issues.
• Handling Citrix server, VMware server, SCCM Server, Symantec endpoint Security.
• Documented and maintained Hardware and software assets for audit purpose.
• Troubleshooting network Switches and WIFI related issues.
• Monitoring daily activities of team collecting raw data and preparing reports.
• Troubleshooting and Configuring SAP applications.
• Client – SESA STERLITE COPPER TUTICORIN

• Assisted company personnel with desktop operation with both hardware and software related issues.
• Supervised and performed installation of configuring IP Phones and troubleshooting software related issues.
• Documented and maintained supply of all required inventory.
• Team leader and maintaining four members of team.
• Performed regular maintenance of company peripherals and installing network devices- printers and scanners.
• Creating Webex accounts for client calls for the users.
• To create a phone login id’s for the users to co-ordinate with US customers using asterisk server.
• Performed technical support, including escalation of problems and incident identification with subsequent resolution.
• Configuring and deploying Symantec Antivirus to Active directory computers.
• Configuring Outlook and support, backup and restore of mail messages, mail address book, recover corrupted mail and completely troubleshooting.
• Configuring Wi-fi modems and support.
• Provide and support in resolving network problems and troubleshooting LAN connectivity issues.
• Client – AGS HEALTH

• Administration of Windows 2008R2 Server.
• Configuration of DHCP, DNS and Active Directory.
• Calls are logged through CA tool monitored and keeping SLA as per client policy.
• Disabling and Moving the user Accounts in the Active Directory.
• Reporting of daily logs and activities to the concerned.
• Installation and configuration of Quick Heal Total Security.
• Managing and maintaining the GPO.
• Cyberoam firewall configuration and maintaining policy creation on individual users and groups.
• Managing and Maintaining a Fail over ISP configured firewall.
• Configuring and Maintaining a VOIP Device.
• Installation & troubleshooting for soft phone configuration.
• Configuration of network Printer, Internet, E-mail Clients.
• Creating Users and Groups in TATA COSMO login ID and assigning the rights to Users.

• Administration and maintaining Windows7, Windows Vista, Windows XP.
• Managing and Maintaining OU’s, Groups and Users in Active Directory.
• Installing, Configuring AD, DNS, DHCP & WDS Server in Win2003 server.
• Absence of team leader and acts as a team leader.
• Configuring File sharing and share permissions according to requirement.
• Troubleshooting system logs and errors.
• Configuring Microsoft outlook and troubleshooting outlook problems.
• Analyzing and rectifying types of network issues.
• Lotus Notes & SAP Client Software Installing & Configuring and troubleshooting problems.
• Checking Connectivity issues between local and Client network for the users using Citrix\ RDC and coordinate with Network team for resolution.
• Installing and maintaining McAfee Anti-virus Frame package.
• Windows security patches updating.
• Help Desk Tool Used: HPOV(HP Open View Service Desk 4.5)
• Terminal Service Tools: Remote Assistance, Gen control, VPNViewer, Dameware, Log Me In.
• Client – 1 : HCL Technologies Limited, Thoraipakkam
• Duration : March 2011 to December 2012

• Assembling, Installing and configuring Desktop systems and laptops.
• Installing McAfee antivirus, Symantec antivirus and pushing Latest update to the server.
• Providing remote support to the clients.
• Monitoring and maintaining Data Centre.
• Configuring and mounting servers and switches in the appropriate rack.
• Network cabling in data center.
• Coordination with network team for VLAN Configuration.
• Installing, configuring and testing tools given by the Client team.
• Coordinating and troubleshooting with Client queries related to Software Issues.
• Installing Images using windows Deployment services.
• Configuring and troubleshooting IP phone (AVAYA and GRANDSTREAM).
• Client – 2 : Sutherland Global Services, Velacherry
• Duration : June 2010 to March 2011

• Administration and maintaining Windows XP, Windows server 2003
• Creating Users and groups.
• Assigning permissions to the users as well as to the groups.
• Binding the hardware with the application through installing OS.
• Installing software’s like office 2003, 2007, Visual Studio and SQL (2005/2008), Antivirus etc.
• Handling Onsite customers and installing requirement software.