K SUJANA
Collections, Admin, Team Handling CRM
Hyderabad,TG
Summary
A competent professional with nearly 10 years of experience in Client Relationship and Operational management and Team management, Skilled in managing teams to work in sync with corporate set parameters & motivating them for achieving business and individual goals. Effective communicator with relationship building & interpersonal skills. Monitoring the overall functioning of processes, identifying improvement areas & implementing adequate measures to maximize customer satisfaction level. Assessing the customer feedback, evaluating areas of improvements & achieving the higher customer satisfaction matrices.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Team Leader, Lead Management
KMV Spaces LLP
04.2018 - 11.2019
- Handling Marketing data through Sales force application
- Provide project information and payment information to customers
- Maintain weekly activities and monthly activities reports.
Senior Executive Tele marketing
Aparna Constructions & Estates Pvt Ltd
11.2016 - 03.2018
- Update customer reports in CRM software
- Handling customer queries over call and post sales activities
- Follow up with customers for Payment collections.
Team Manager
Country Club Hospitality & Holidays Ltd
04.2015 - 07.2016
- Renewal of Membership fee & Annual Fee Collection in Online, responsible for achieving the team monthly targets, Ensure customer queries/issues, Maintain periodic status reports, including daily activity reports.
Team Leader
Country Club Hospitality & Holidays Ltd
01.2012 - 03.2015
- Renewal of Membership fee & Annual Fee Collection in Online, responsible for achieving the team monthly targets, Ensure customer queries/issues, Maintain periodic status reports, including daily activity reports.
Tele caller
Country Club Hospitality & Holidays Ltd
12.2009 - 12.2011
- Renewal of Membership fee & Annual Fee Collection in Online, responsible for achieving the team monthly targets, Ensure customer queries/issues, Maintain periodic status reports, including daily activity reports.
Education
MBA - HR and IT
Punjab University Orissa
01.2010 - 04.2012
BCA - undefined
Capital Computer College Orissa
01.2006 - 04.2009
Skills
Leadership quality with the ability to manage a group
Good team worker and listener
Listens carefully and responds to customer requests and queries
Operations
Customer Support
Team Management
Customer Relationship
Online Payments
MS Office (Word, Power Point, Access & Excel)
Internet Applications
Sex
Female
Hobbiesinterests
- Travelling
- Listening Music
Personal Information
- Date of Birth: 07/08/89
- Marital Status: Married
Disclaimer
I hereby declare, that all the information mentioned above is correct and true to the best of my knowledge.
Timeline
Team Leader, Lead Management
KMV Spaces LLP
04.2018 - 11.2019
Senior Executive Tele marketing
Aparna Constructions & Estates Pvt Ltd
11.2016 - 03.2018
Team Manager
Country Club Hospitality & Holidays Ltd
04.2015 - 07.2016
Team Leader
Country Club Hospitality & Holidays Ltd
01.2012 - 03.2015
MBA - HR and IT
Punjab University Orissa
01.2010 - 04.2012
Tele caller
Country Club Hospitality & Holidays Ltd
12.2009 - 12.2011
BCA - undefined
Capital Computer College Orissa
01.2006 - 04.2009
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