K SUPRAJA

• Answered questions about store policies and addressed customer concerns.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

· Communicated verification and authorization status updates with Concerned department to facilitate decision-making for Students and Job seekers. For Both Employment and Education Verification.

· Coordinated with contracting department to resolve issues.

· Modified, updated and processed existing policies

• Conducted prompt and thorough investigations on referred files.
• Summarized all key information regarding investigation into detailed report for delivery to client.
• Analyzed large amounts of data to find patterns of fraud and scams.
• Collaborated with internal and external to create and maintain fraud /Scam prevention strategies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Reviewed transactions and receipts to identify any suspicious activity.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Preventing customers from Transaction related Fraud and Scams.

• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.