Playing Cricket, Listening Music, Watching news , plantation
K. SURESH
Satyavedu
Summary
Professional in hospitality industry, prepared to lead and elevate service standards. Extensive experience in managing dining operations and ensuring customer satisfaction. Known for strong team collaboration skills and achieving consistent results. Reliable, adaptable, and skilled in multitasking and communication.
Overview
18
18
years of professional experience
1
1
Certification
4
4
Language
Work History
Restaurant Captain
Tirumala Residency
01.2008 - 12.2009
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Maintained cleanliness of overall dining room.
Senior Captain
Residency Tower
03.2009 - 02.2010
- Supported the professional growth of junior officers through mentorship, guidance, and opportunities for increased responsibility.
Team Captain
Rathna Café
05.2010 - 04.2012
- Rathna Café in Chennai (2Year)FOXCONN
- Increased safety standards by implementing rigorous training programs for crew members.
- Developed strong relationships with port authorities worldwide, facilitating smooth docking procedures and timely departure schedules.
- Managed emergency situations effectively by remaining calm under pressure, quickly assessing risks, and executing decisive action plans.
- Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
Restaurant Manager
Ambica Empire
05.2012 - 04.2015
- Streamlined operational efficiency by regularly evaluating and optimizing crew performance, communication, and collaboration.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
Restaurant Manager
Ambica Flavours
09.2015 - 07.2018
- Ambica Flavours, Visakhapatnam (3 years))
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Area Operations Manager
Adyar Ananda Bhavan
08.2018 - 07.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
UNIT MANAGER
Proodle Colgate
08.2021 - 01.2023
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
Operations Manager
Shashi Catering Services Pvt.ltd
06.2023 - Current
- Implemented quality control systems to boost overall product consistency and reliability.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
P.G.D.H.MC&T -
SSI TIRUPATI
01.2007
HSC - undefined
VIVEKANANDA MAT.HR.SEC.SCHOOL
UTTUKOTTAI01.2005
SSLC - undefined
VIVEKANANDA MAT.HR.SEC.SCHOOL
UTTUKOTTAI01.2003
Skills
Food Production Managing
Guest relations
Order accuracy
Food safety compliance
Team training and development
Fine-dining expertise
Team leadership
Multitasking
Accomplishments
- Collaborated with team of sushrutha in the development of food wastage reduction
Certification
Licensed - FOSTAC ADVANCED
Interests
TRAINING
Grand Hotel in Industrial Training (3 Star) 6 months in Agra
DECLERATION
I hereby declare that all the information furnished above and particular are genuine and reliable to the best of my knowledge and belief. Thanking you.
Timeline
Operations Manager
Shashi Catering Services Pvt.ltd
06.2023 - Current
UNIT MANAGER
Proodle Colgate
08.2021 - 01.2023
Area Operations Manager
Adyar Ananda Bhavan
08.2018 - 07.2021
Restaurant Manager
Ambica Flavours
09.2015 - 07.2018
Restaurant Manager
Ambica Empire
05.2012 - 04.2015
Team Captain
Rathna Café
05.2010 - 04.2012
Senior Captain
Residency Tower
03.2009 - 02.2010
Restaurant Captain
Tirumala Residency
01.2008 - 12.2009
HSC - undefined
VIVEKANANDA MAT.HR.SEC.SCHOOL
SSLC - undefined
VIVEKANANDA MAT.HR.SEC.SCHOOL
P.G.D.H.MC&T -
SSI TIRUPATI