IT Professional with 11 years of experience in project management and supervision. Expertise in aligning projects with business and technology goals, with a strong background in ITIL and ITSM, including Incident, Problem, Change, and Configuration Management. Proven track record in managing high-severity incidents and ensuring service availability, skilled in root-cause analysis and strategic direction.
Engagement IT Leader experienced in designing and implementing strategic IT solutions, driving transformations, and leading complex projects through a Centre of Excellence. Recognized for establishing service standards and governance to enhance product delivery.
Skilled in stakeholder relationship management and ensuring compliance with OLAs/SLAs. Proficient in IT operations, target setting, SOP management, quality assurance, and best practices implementation.
Program/Project Manager with expertise in Agile/Scrum methodology, overseeing all project phases, including budgeting, planning, vendor selection, and execution, with a proven ability to meet objectives within budget and deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager - Project Services Offshore
Accenture
Bengaluru
04.2014 - Current
Successfully managed migration and upgrades of client-facing environments
Managed demand management initiatives, including stakeholder gatherings and project monitoring for accurate progress tracking.
Managed all aspects of project logistics, including resource scheduling, hardware shipping, and procurement coordination, for seamless execution.
Crafted project analysis presentations, expense reports, and budget projections. Spearheaded resource onboarding and offboarding.
Revolutionized procurement procedures through securing purchase orders and creating quotations personalized to client specifications.
Facilitated meetings with clients, technical leads, and project teams to track production changes, tasks, and RITMs while resolving blocking issues. Managed escalations effectively.
Prepare project closure deck analyzing scope, delivery, challenges, and lessons learned, detailing team roles and responsibilities.
Audit Project Technical Requirements templates to track expenses, prepare client quotations, and facilitate Purchase Orders for project activities.
Serve as the primary contact for Incident Management initiatives, managing incident reduction, quality audits, and daily communications across technical teams to address high aging incidents and backlog issues, collaborating with major technology partners.
Directed team communications and oversaw Operations Center shifts, ensuring seamless coordination and efficiency while compiling comprehensive performance reports.
IT Executive
Quikjet Cargo Airlines Pvt. Ltd.
Bengaluru
03.2013 - 04.2014
Neutralized a suspected hacking threat on a Virtual Server by implementing strategic server adjustments, thereby fortifying system security
Mastered the art of configuring and troubleshooting Windows XP and Windows 7 systems, ensuring seamless operational continuity and optimal performance.
Education
Post Graduate in Project Management -
University of Massachusetts Amherst and Isenberg School of Management
Massachusetts, US
05.2022
B.E (Computer Science) - Computer Science
Nagarjuna College of Engineering and Technology
Bengaluru, KA, India
05.2013
Skills
Operational IT Strategy
Resource Planning
Daily Operations Management
IPC (Incident, Problem and Change)/ SLA Management
Post Graduate in Project Management from University of Massachusets & Isenberg School of Management
Accomplishments
In 2022, received Accenture awards for 'Great Work' and 'Collaborating Effectively,' showcasing proficiency in achieving results and promoting teamwork.
In FY 2017, was honored with Accenture's Top Talent award and earned Gold Trophies for contributions, demonstrating a strong commitment to excellence.
Recognized by the Service Delivery Lead for pivotal contributions that generated $2.5M in booking revenues, highlighting expertise in driving substantial business growth and profitability.
Personal Information
Date of Birth: 10/16/89
Languages Known: Hindi, Telugu, Kannada, English
Custom
Hindi
Telugu
Kannada
English
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Elementary (A2)
A2
Timeline
Project Manager - Project Services Offshore
Accenture
04.2014 - Current
IT Executive
Quikjet Cargo Airlines Pvt. Ltd.
03.2013 - 04.2014
Post Graduate in Project Management -
University of Massachusetts Amherst and Isenberg School of Management