Revathi.E

• Conducted migration training for the onshore team (POLAND).

• Trained staff in job roles, business policies and industry practices and sharing knowledge, best practices to enhance team

• Monitoring Financial transaction activities and implemented error

• Maintained error log and provide feedback to the team members.

• Coordination with onshore and conducting the Monthly Due Diligence.

• Preparation of Score cards and Performance reporting to the On-shore partners.

• Conducting training sessions for new joiners in the team and evaluate their skills for allocation of activities.

• Published daily KPI and update breaks file to On-shore team.

• Manage Complaints/Queries from Onshore and provide resolution.

• Co-ordinates with different region FTE’s and Managers to discuss about the challenges and requirement in the process.

• Taking ownership and accountability in QC team and works in multiple shift timings and locations.

• Documenting of all work types process updates, errors, and observation.

• MIS reporting and monthly book presentation with USTA managers

• Audit the clients KYC details and paper works to achieve 99.9 accuracy with-in various TAT.

• Volume allocations and Queue monitoring for priority clients, high dollar transaction and prior day case also publish the EOD report.

• I have been more vigilant in terms of capturing Risk Events and Gain or loss to the company and identified RCA to avoid discrepancies in future.and teams.prevention.

• Identify suspicious transactions with the combination of automated monitoring tools and manual review.

• Presentation of team performance at monthly Analyst meet.

• Reviews and updates of Internal working procedures (IOP’s) & Standard operating procedure (SOP's).

• Cross skilled on on-going projects, new clients 529 (NEXTGEN, MFS, VIRTUS).

• Participated in team meetings, contributing valuable feedback to improve bank operations.

I am processing invoices for latin America regions

And my responsibilities are:

• Verifying approvals for Non PO invoices.
• Booking of invoices in ERP if approval matrics are clean.
• Rejection of invoices due to multiple reasons.
• Make sure the invoices booked with in minimum of three working day from receipt date.
• Booking of entry in ERP for manual payments (cheque, cash) and inform the payment team to close same.
• Booking of PO invoices in ERP.
• Sending of rejections list to client for confirmation.
• Maintaining and Circulation of error tracker to team member for rectification.
• Updating the board like income volume, production, pending by ageing, errors.
• Answering various mail queries from client.