K. Vijayakumar

tcl television repair center

• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

• Led troubleshooting efforts for mobile devices, ensuring swift resolutions and customer satisfaction.
• Optimized repair processes, reducing turnaround time for service requests.
• Mentored junior engineers in best practices for device diagnostics and repairs.
• Implemented quality control measures to enhance service consistency and reliability.