K V Shasank

• As the personal assistant to the chairperson and managing director of Shree Hospitals, I had a wide range of responsibilities. All hospital operations were under my purview, and I was also responsible for reporting findings to management. Moreover, I was the designated liaison for staff, nurses, and surgeons, and a key component of ensuring patient satisfaction with surgical procedures. I also ensured that housekeeping was running smoothly and provided other administrative support. In addition, I had the responsibility of reporting any nursing concerns to management. To facilitate these duties, I was trained to personally handle the operations of the hospital. All of these tasks helped me to develop confidence in my ability to deal with a variety of situations, and ultimately led to improvement in the quality of patient care.

• Customer Service Representative
  Worked as a BPO inbound customer service executive for MakeMyTrip and GOIBIBO, handling hotel and flight service issues. These issues include, but are not limited to, amendments, cancellations, refunds, hotel bad feedback, check-in denials, web check-in, and flight rescheduling.

I processed journal entries to record transactions accurately, including GST sales and purchase invoices, TDS and TCS, and debit and credit notes. I also maintained ledgers and reports for specific data. In addition, I maintained accounts receivables and payables records. I prepared expense and income reports, as well as cash and bank statements, every month. I also handled the inventory management process, which included purchasing and sales coordination with quotations, pro forma invoices, comparison sheets, purchase and sales orders, dispatch, and materials received.