Kaanchan Khatter
Associate
Summary
Highly efficient Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Visionary, goal-focused, & proficient Project Manager with diverse experience leading different teams in the financial services sector. Adept in valuable skills like business development, client management, people development, & project leadership
Overview
17
17
years of professional experience
Work History
Team Member
JP Morgan Chase, Consumer & Community Banking
09.2006 - 08.2013
- Team member in Card Activation & Email Correspondence responsible to handle all customer queries.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Continuously checked products for quality assurance according to strict guidelines.
Associate-PMO
JP Morgan Chase - Corporate & Investment Bank
04.2019 - Current
- Corporate & Investment
- Bank
- Oversee project progress via project plans & action logs
- Headcount Management, Requisition Raising and tracking
- On boarding
- Organize meetings, prepare material & recording minutes
- Manage travel agenda for senior visitors
- Work collaboratively with all stakeholders to successfully meet project objectives
- Managing time effectively, and prioritizing work efficiently considering multiple projects may be on hand at any given point of time.
Associate
JP Morgan Chase - Corporate Sector
07.2018 - 04.2019
- Led the audit registration process & RBAC project
- Managed multiple audit deliverables including ops dashboard requests, equipment monitoring process, access approvals for audit-sensitive applications.
Associate
JP Morgan Chase - Corporate & Investment Bank
09.2013 - 07.2018
- Joined as a team member in September 2013 & promoted to
- Team Manager in 2015
- Promoted to an Associate in 2017
- Led a team of Identity & Access Management (IAM) analysts covering multiple CIB teams in the WHEM region
- Managed headcount, budget, & ensured departmental standards for quality & efficience are met
- Liaised with senior management onshore & devised the development strategy for our region
- Manage performance, growth, and other people management responsibilities within the team
- Standardized workflows & developed Standard Operating
- Procedures as per location compliance requirements.
Project Manager I - Client Service Team
JP Morgan Chase - Corporate & Investment Bank
09.2020 - Current
- Management if queries & issues raised by internal users for (OTM, Optimize & Unity)
- Partner closely with technology to help decrease the number of tech related user issues
- Marketing Lead- Partner with marketing and communications to channel information to clients and users helping them with the right level of detail to successfully navigate across the product's as required.
- Continuously define and maintain minimum service standards, looking to identify areas of opportunity for improvement via automation or streamlining services.
- Ensure a deep understanding of the user journey and business processes as they evolve through the product lifecycle moving into post go live.
- Identify and address key risks & assumptions proactively playing these back to users and product owners via the correct channels of communication where applicable.
- TCIO Lead working closely with product managers to ensure smooth transition for users new to the product, manage access, support and resolve any queries regarding the product, ensure all training materials updated. Ensuring users are provided with the right level of support
Education
Bachelor of Arts Economics -
Skills
Stakeholder Management
Operations Management
Strategic Thinking & Innovation
Time Management & Conflict Management
Recruitment & Talent Management
Planning & Goal Setting
Interpersonal Skills
Vendor Management
Risk & Resiliency Management
Additional Information
- Market Data Services Tracker Created Market Data Services (Bloomberg, etc) tracker to identify & eliminate charges to cost save of over $100,000 & universal tracking dashboard for Bloomberg TOMS as a risk & control measure resulting in net savings of 300 man-hours EUT Asset tracker Created EUT Asset tracker to identify & eliminate charges applied for redundant technology assets, leading to cost save of over $50,000 Streamlined Access Workflows Streamlined Access Workflows (2016) Identified & simplified application access flows to increase efficiency. Transfer Process Migration Successfully acquired & migrated a complex, critical, & valuable global transfer process, increasing my team's scope of business by over 30%. Bulk On-boarding/Off boarding Template for Interns Created Bulk on boarding off boarding template for interns which helped save 300 hours of manual intervention Led Role Based Access Control Project in Audit Partner with Technology to review the access entitlement associated with their role-based access control profiles and map them to requestable access with RSAM and End User Request Center (EURC) tools. Streamlined off boarding process SID termination would lead to automatic removal of application access as part of the termination process . Helped save manual intervention and also made offboarding process effecient Led Dual Role Access Project Worked on removing dual roles in audit related critical application. Ensuring that based on designation user only has required role and not multiple roles Roles and Responsibilities Roles and Responsibilities Roles and Responsibilities
Timeline
Project Manager I - Client Service Team
JP Morgan Chase - Corporate & Investment Bank
09.2020 - Current
Associate-PMO
JP Morgan Chase - Corporate & Investment Bank
04.2019 - Current
Associate
JP Morgan Chase - Corporate Sector
07.2018 - 04.2019
Associate
JP Morgan Chase - Corporate & Investment Bank
09.2013 - 07.2018
Team Member
JP Morgan Chase, Consumer & Community Banking
09.2006 - 08.2013