Kaanchan Khatter

• Leading Navigator Release Readiness for COS Service Teams, ensuring smooth transitions and representation in production validation testing.
• Participate in tech epic demos and feature sessions, providing feedback and representing the Service organization in Go / No Go calls.
• Review and sign-off Business Readiness communications for Release Enhancements, coordinating with businesses for monthly feature releases.
• Develop and execute comprehensive Service Readiness plans, crafting strategies for changes impacting people, processes, and systems.
• Apply structured approaches for client or employee-impacting changes, including communication and training plans.
• Engage in the Project Lifecycle to capture required actions and potential impacts, identifying and managing readiness issues and risks.
• Collaborate with departments to complete operational readiness tasks, facilitating touch points for consistent implementation.
• Align readiness activities with the product/service roadmap, conducting After Action Reviews to refine activities and share best practices.
• Create and manage measurement systems to track change adoption, establishing project milestones and reporting status to stakeholders.
• Provide change management expertise to the Management team, advising Project Leads for successful readiness activities.
• Advocate for Service Readiness, ensuring procedures are in place for monthly feature releases and supporting execution of readiness activities.

• Management if queries & issues raised by internal users for (OTM, Optimize & Unity)
• Partner closely with technology to help decrease the number of tech related user issues
• Marketing Lead- Partner with marketing and communications to channel information to clients and users helping them with the right level of detail to successfully navigate across the product's as required.
• Continuously define and maintain minimum service standards, looking to identify areas of opportunity for improvement via automation or streamlining services.
• Ensure a deep understanding of the user journey and business processes as they evolve through the product lifecycle moving into post go live.
• Identify and address key risks & assumptions proactively playing these back to users and product owners via the correct channels of communication where applicable.
• TCIO Lead working closely with product managers to ensure smooth transition for users new to the product, manage access, support and resolve any queries regarding the product, ensure all training materials updated. Ensuring users are provided with the right level of support

Oversee project progress via project plans & action logs

• Headcount Management, Requisition Raising and tracking
• On boarding
• Organize meetings, prepare material & recording minutes
• Manage travel agenda for senior visitors
• Work collaboratively with all stakeholders to successfully meet project objectives
• Managing time effectively, and prioritizing work efficiently considering multiple projects may be on hand at any given point of time.

• Led the audit registration process & RBAC project
• Managed multiple audit deliverables including ops dashboard requests, equipment monitoring process, access approvals for audit-sensitive applications.
• Tracked mandatory Training & Time sheet completion
• Effectively managed shared mailbox to resolve user queries related to audit

• Joined as a team member in September 2013 & promoted to
• Team Manager in 2015
• Promoted to an Associate in 2017
• Led a team of Identity & Access Management (IAM) analysts covering multiple CIB teams in the WHEM region
• Managed headcount, budget, & ensured departmental standards for quality & efficience are met
• Liaised with senior management onshore & devised the development strategy for our region
• Manage performance, growth, and other people management responsibilities within the team
• Standardized workflows & developed Standard Operating
• Procedures as per location compliance requirements.

• Team member in Card Activation & Email Correspondence responsible to handle all customer queries.
• Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
• Learned all required tasks quickly to maximize performance.
• Maintained productive, efficient approach to all tasks.
• Continuously checked products for quality assurance according to strict guidelines.