Kaavya Sah
Gurgaon,HR
Summary
- 7.3 years of work experience across client facing roles, team management, problem-solving, planning, process optimization and team handling in Ed-Tech, Travel, HR and BFSI domains
- Experience in multiple Agile development methodologies - Scrum and Kanban
- Recognized for leading & driving employee welfare and community initiatives with 'Annual Corporate Award' a first from TCS Lucknow in 35 years
- Have understanding about Account Receivables domain
Overview
9
9
years of professional experience
Work History
Business Architect, Accenture
Role : Project Manager
09.2024 - Current
- Managing applications of 10+ Google products in their operational phase while also supporting the development and implementation of new applications
- Leading cross -functional and cross-location teams (30+ resources) in delivering new online services.
- Built digitization roadmap of processes, policies, and data, and system changes to achieve business outcomes
- Engaged with business partners at various levels of hierarchy to understand business strategy and identify various outcomes
- Perform stakeholder management through regular engagement (daily, weekly, monthly, and quarterly) across all levels from engineers to clients
- Build, maintain, and continuously review/improve access and operational controls to ensure security and efficiency
Business Solution Manager, CTS
Role : Product Manager
02.2022 - 09.2024
- Led strategic initiatives within Google's Waymo project, focusing on operational efficiency, risk mitigation, and strategic growth and currently delivered around $10M estimated savings and $4.5M of realized savings using data analytics and utilizing generative AI tools to drive decision making
- Oversaw the full product lifecycle, including research, planning, requirements gathering, roadmap development, and product launch
- Maintained strong client relationship via quality deliverables and achieved >95% of CSAT
- Partnered with technology teams to groom, prioritize, and execute the application roadmap while managing the backlog based on business impact
- Spearheaded strategic initiatives such as recommending pre-seeding labels using analytics, resulting in a notable 30% productivity surge in Q4'23 and yielding $980k in cost savings, with a projected $6 M expected by the end of 2024
- Experienced in building and analyzing cost/benefit scenarios and landed savings and communicating results throughout the organization
- Identified gaps in technology and work with teams to drive continuous improvement and innovation via gap analysis
- Utilize FMEA methodologies to identify failure modes, assess risks, and devise proactive strategies, reducing error percentages and enhancing outcomes through cross-functional collaboration
- Establish cross-functional labeling initiative to reduce lead time between projects, emphasizing capacity management and mitigating demand uncertainties
- Conceptualized and crafted dashboard solutions encompassing critical components such as project overview, requirements management, stakeholder engagement, change management, risk assessment and performance metrics to track reporting delivery and driving digital transformation initiatives
- Collaborate with the reporting team to define metrics, create reporting mock-ups, write requirements, and track reporting delivery.
- Translate product strategy into actionable requirements for engineering teams, ensuring alignment with business goals.
- Spearheaded the establishment of a specialized team, 'Special Ops,' dedicated to conducting Root Cause Analysis (RCA) on low-productivity tasks, resulting in a commendable 20% improvement in TAT over time
- Collaboratively established key performance indicators (KPIs) with Program Managers (Client) to effectively measure and evaluate project success
- Lead team of eight professionals, including Business Analysts and Data Analysts, ensuring cohesive collaboration and synergy with cross functional teams
Systems Analyst, TCS Ltd.
Functional Consultant
06.2019 - 12.2020
- Improved process automation for major American airline
- Saved 15000+ man-hours by automating end to end business solutions in ServiceNow
- SPOC for the client to identify business requirements, assessing the business model and its integration with technology, define AS-IS and To- Be state and deliver optimized solutions to meet client's organizational needs
- Maintained strong client relationship via quality deliverables, automation on Selenium that saved 10000+ man hours
- Introduced Jira ticket workflow and dashboards for tracking and data driven decision making
System Analyst, TCS Ltd.
Role : Business Analyst
05.2018 - 05.2019
- Delivered 25% faster Quality Assurance for banking project
- Led a 12-member multidisciplinary teams for end-to-end project delivery lifecycle via Robotic Process Automation
- Analyzed the BRD received from SMEs and delivered comprehensive FRDs to support application development and ensure alignment with business needs.
- Cost reduction by 20% by optimizing resource allocation through tracking tool HP ALM
- Experience in UAT planning, preparation and execution, UAT coordination and facilitation to business stakeholders
Human Resource, TCS Ltd.
Role : Stakeholder Management
04.2017 - 04.2018
- Spearheaded as Branch Lead for exhibiting proficient interpersonal skills
- Increased employee engagement activities by 100% by innovative solutions & strong collaboration across teams
- Partnered with other HR departments like TAG (hired 50+ resources), AIP, RMG & Conflict Management
- Independently managed schedules, budget, risks, reports & presented to senior management
System Engineer, TCS Ltd.
Role : Product Development
03.2016 - 03.2017
- Integration and development of an Ed Tech based platform
- Reduced response time of the websites by 30% by MY SQL query tuning and by Performance Testing using Apache JMeter
- Worked closely on migration from waterfall methodology to Agile methodology in software development life cycle
Education
PGPM - Information Management
SPJIMR
Mumbai, India12-2021
B Tech - Electrical Engineering
KIET
Ghaziabad, India08-2015
Skills
Soft Skills-
Critical Thinking
Communication
Leadership Skill
Innovation
Documentation
Stakeholder Management
Strategic Consulting
Project Management
Product Management
Business Analysis
Strategic Planning
Business Strategy Development
Technical Skills-
Jira
HP ALM
Tableau
Power BI
My SQL
Apache J meter
Selenium
SPSS
ML Azure studio
Google sheets/docs
MS Office (Word, Excel, Power Point)
Timeline
Business Architect, Accenture
Role : Project Manager
09.2024 - Current
Business Solution Manager, CTS
Role : Product Manager
02.2022 - 09.2024
Systems Analyst, TCS Ltd.
Functional Consultant
06.2019 - 12.2020
System Analyst, TCS Ltd.
Role : Business Analyst
05.2018 - 05.2019
Human Resource, TCS Ltd.
Role : Stakeholder Management
04.2017 - 04.2018
System Engineer, TCS Ltd.
Role : Product Development
03.2016 - 03.2017
PGPM - Information Management
SPJIMR
B Tech - Electrical Engineering
KIET
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