Kabery Das
Uttarpara
Summary
Professional Room Service Order taker with a dedication to creating a repeat customer base through exceptional service. Seeking a position with opportunities for progression. Experienced in leading and supervising service teams.
Overview
3
3
years of professional experience
Work History
GSV E
ITC ROYAL BENGAL
Kolkata
05.2023 - Current
- Responsible for 457 keys.
- Performing the opening and closing activities.
- Taking care of In Room Dinning Service order taker.
- Establish and maintain effective working relationships with staff and customers.
- Quickly mastered in all aspects of the Food , Wine and Bar menus to guide each guests through their own unique dinning experience.
- Provided accurate information on menu items, special offers, and pricing.
- Maintained cleanliness of workstation throughout shift.
- Communicated effectively between kitchen staff, front desk personnel, and guests regarding order status updates as needed.
- Processed payments with cash, credit cards, or other payment methods.
GSA
HOLIDAY INN RESORT GOA
Goa
12.2021 - 11.2022
- Maintained knowledge of menu items and specials to assist guests with selections.
- Processed payments via cash, credit card or other accepted methods of payment.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Answered incoming calls promptly and courteously.
- Entered orders accurately into order-entry system.
- Provided guests with information about menu items, made suggestions and took orders.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
Education
Bachelor of Arts -
Indira Gandhi Open University
Kolkata, WB12-2022
Diploma -
Frankfinn Institute Of Air Hostess Training
Kolkata, WB05-2020
High Secondary Education -
Uttarpara Children's own Home
Uttarpara, WB05-2019
Skills
- Computer Skills
- Food safety awareness
- Thorough work ethic
- Problem-Solving
- Food allergy awareness
- Professional Attitude
- Hygiene standards
- Cash Drawer Management
- Teamwork and Collaboration
- Creative
- Taking Initiative
- Multitasking
- Follow-up skills
- Menu knowledge
Affiliations
- Cultural Champion ( Excellence in customer focus and trusteeship ) 2023
- Shinning Star( For selling liqour) 2023
- Cultural Champion ( For error free handling bussy operation ) 2024
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
GSV E
ITC ROYAL BENGAL
05.2023 - Current
GSA
HOLIDAY INN RESORT GOA
12.2021 - 11.2022
Bachelor of Arts -
Indira Gandhi Open University
Diploma -
Frankfinn Institute Of Air Hostess Training
High Secondary Education -
Uttarpara Children's own Home
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