Summary
Overview
Work History
Education
Skills
INTERNSHIP
LANGUAGES
Certification
Accomplishments
Timeline
Generic

Kabilan

Summary

A customer-focused professional with over 3 years of experience in customer relationship management. Skilled in finding successful ways to acquire new clients and foster lucrative relationships. Proven history of quick and successful problem resolution, improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Relationship Manager ( Grade - DM 2)

ICICI BANK LTD
10.2020 - Current
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Plan, schedule, allocate and coordinate the work of the team to achieve stated goal. Managing team of 10 outsourcing person and Effective resource planning to maximize the productivity.
  • Provide professional customer service to achieve high customer satisfaction and retention and have complete knowledge of customer base in terms of the profile, demographics and assets in the bank.
  • Develop and maintain banking relationships with select group of customers through individualized customer service. clarifies customer issues and determined root cause of problems to resolve product or service complaints.
  • Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
  • Minimizing the delinquencies & recovers revenue by performing collection activities and involve in customers banking operations.
  • Conduct formal performance reviews and provide feedback to team members to improve and develop the areas of poor performance.


Education

MBA - 7.47 CGPA

KCT BUSINESS SCHOOL
2020

MECHANICAL ENGINEERING - 6.78 CGPA

SARANATHAN ENGINEERING COLLEGE
2017

Skills

  • Business Development
  • Customer Relationship Management
  • Critical Thinking
  • Portfolio management
  • Critical thinking
  • Interpersonal skills
  • Sales and marketing
  • Team management
  • Strategic Planning
  • Financial Advising
  • AML & Due diligence
  • Debt management

INTERNSHIP

  • Sales officer Intern (Winner ITC yuva sales challenge) - ITC Limited
  • Inventory control officer Intern - SPIC Tuticorn
  • Campus Ambassador - Internshala student partner (ISP 13)
  • Industry immersion Project -Tamil Nadu Newsprint and papers Limited (TNPL)


LANGUAGES

  • ENGLISH (R,W,S)
  • TAMIL (R,W,S)

Certification

  • Six sigma green belt Certification from TUV SUD South Asia private limited in 2019.
  • Anti-money laundering Concepts from udemy.
  • Successful Negotiation: Strategies and skills from udemy.
  • International B2B (Business to Business) Marketing from udemy.

Accomplishments

  • DIY digital superstar award for implementation of My credit booster platform.
  • Won super achievers contest - Credit card: Lakshya jeet kaa.
  • Won the title "Star of the Month" several times for outstanding performance.
  • Creating awareness and implementation of ICICI bank digital Rupee.

Timeline

Relationship Manager ( Grade - DM 2)

ICICI BANK LTD
10.2020 - Current

MBA - 7.47 CGPA

KCT BUSINESS SCHOOL

MECHANICAL ENGINEERING - 6.78 CGPA

SARANATHAN ENGINEERING COLLEGE

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Kabilan