Kabir Rathore
Indore
Summary
Dynamic Software Engineer with a proven track record at Tech Mahindra, specializing in incident management and utilizing tools like Grafana and Prometheus. Skilled in manual testing and service level management, demonstrating a keen ability to troubleshoot and optimize IT services efficiently.
Overview
3
3
years of professional experience
Work History
Software Engineer
Tech Mahindra
Pune
06.2023 - 02.2024
- Played a pivotal role as a Network Engineer on the AT&T project, contributing to the smooth functioning of network operations, and ensuring adherence to service level agreements (SLAs).
- Led incident management efforts, promptly addressing network issues to minimize downtime, and maintaining optimal service levels for AT&T's clients.
- Monitored and reported on key performance indicators (KPIs), such as network uptime, response times, and resolution rates, consistently meeting or exceeding established benchmarks.
- Performed system testing, identified critical defects, and ensured smooth functionality.
- Developed and executed test cases for different network services, ensuring compliance with SLAs.
- Collaborated with developers to fix and retest reported issues.
- Utilized JIRA for defect tracking and resolution.
- Maintained comprehensive documentation of network configurations, troubleshooting steps, and incident resolutions, ensuring accuracy and accessibility for future reference.
- Reviewed software requirements and developed test plans, strategies, and scenarios to ensure all requirements are met.
- Created test data for validating scenarios based on functional requirements.
- Analyzed system logs for errors or anomalies that could indicate a problem with the application under test.
Software Engineer
Tech Mahindra
Indore
07.2021 - 05.2023
- Company Overview: Employed at Rakuten, a Japan-based Network Company, in the Media & Application Department situated in Indore, India
- Proficient in utilizing open-source monitoring tools such as RCP, Prometheus, Grafana, and Kibana
- Conduct through evaluations of current systems to propose improvements and address client concerns
- Responsible for the maintenance of Robin Commands/KPI and addressing user inquiries via the JIRA system
- Extensive experience in Service Management: Deep understanding of service management principles and frameworks, including ITIL, to effectively plan, deliver, and support IT services
- Proficient in incident management, problem management, and service continuity planning to maintain high levels of service availability and reliability
- Employed at Rakuten, a Japan-based Network Company, in the Media & Application Department situated in Indore, India
Education
Bachelor of Technology - Computer science
Medi-Caps University
Indore, M.P.09.2020
Skills
- Testing and debugging
- Manual Testing
- My SQL for database testing
- Advance Excel
- Incident management
- Grafana
- Prometheus
- Kibana
- Service level management
Accomplishments
- Received Kudos Award Tech Mahindra - Recognized for outstanding performance.
- Team Performance Excellence (Client Site Project at Rakuten Indore) - Achieved first place in team performance three times.
- YouTube Channel (Kabir Singh Rathore) - Successfully 8000 subscribers.
Hobbies and Interests
- Singing
- Playing guitar
- Reading books
- Cricket
Languages
- Hindi
- English
Timeline
Software Engineer
Tech Mahindra
06.2023 - 02.2024
Software Engineer
Tech Mahindra
07.2021 - 05.2023
Bachelor of Technology - Computer science
Medi-Caps University
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