KABITA RAWAT
Virar
Summary
Dynamic professional with a solid background in sales coordination and office administration. Cultivated strong customer relationships and streamlined processes to optimise sales outcomes. A proactive team player, focused on delivering exceptional results and contributing to organisational growth. Results-driven Senior Manager Sales Coordination with expertise in streamlining operations and enhancing communication across branch offices. Delivered timely processing of customer inquiries and orders through effective collaboration with cross-functional teams. Monitored staff performance and implemented improvement plans to drive team success.
Overview
18
18
years of professional experience
Work History
Senior Manager Sales Cordination
Columbia Petrochem Pvt. Ltd
Mumbai
02.2019 - 01.2026
- Streamlined operations and communication across West zone branch offices.
- Managed daily activities of branch managers for inquiries and customer mapping.
- Conducted soft calls to gather customer inquiries and order requirements.
- Prepared quotations and ensured timely processing through follow-up on orders.
- Handled orders via phone and email, verifying pricing and product details for accuracy.
- Collaborated with departments to optimize sales, marketing, and delivery processes.
- Monitored staff performance, developing improvement plans for team enhancement.
- Processed KYC documents, followed up on pending payments, and managed essential documentation
- Provided exceptional customer service, addressing queries and resolving issues promptly.
- Provided outstanding customer service to drive repeat business and customer satisfaction.
Assistant Manager Sales Cordination
Columbia Petrochem Pvt. Ltd
Mumbai
09.2013 - 06.2018
- Demonstrated consistent dedication, resulting in enhanced operational efficiency.
- Prepared quotations and proforma invoices for PAN India documentation.
- Created comprehensive reports and documents for management review.
- Documented production processes to support operational transparency.
- Conducted regular follow-ups on payments and PDCs from customers.
- Filing of Important documents
- Assumed additional responsibilities to contribute to team success.
Sales Coordinator
BSA Polycontainer
Mumbai
12.2012 - 09.2013
- Coordinated sales team through effective schedule management and document organization.
- Processed all orders accurately and promptly, ensuring customer satisfaction.
- Responded to customer complaints, providing timely after-sales support.
- Informed clients of unforeseen delays or issues to maintain transparency.
- Ensured compliance with laws and internal policies throughout operations.
- Conducted timely payment follow-ups via phone and email to secure on-time payments.
Front Desk In charge, Supervisor
KSL Industries Ltd
12.2011 - 11.2012
- Managed phone calls through EPABX Board System to ensure effective communication.
- Handled inbound customer queries and directed them to appropriate departments.
- Coordinated with branches across India for seamless operations.
- Arranged travel logistics for HODs in collaboration with Travel Desk.
- Provided petty cash and maintained records for Mumbai Office employees.
- Oversaw outgoing courier services to ensure timely deliveries.
- Maintained guest registration entries and supplied visiting cards to HODs.
- Created and updated a comprehensive client database.
BackOffice supervisor
Jet Airways
Mumbai
09.2007 - 10.2010
- Preparing flight charts and handling to revenue department.
- Handling staff attendance and reporting to duty manager.
- Answering Incoming and Outgoing calls and responding to various department.
Education
B.S.C -
Indian Institute of, IITM
Thane, MH06.2012
H.S.C - Science
Maharashtra state Board
Mumbai03.2005
10th -
SSC
MUMBAI03.2003
Skills
- Microsoft Office Suite proficiency
- Problem solving
- Customer support and relations
- Office administration skills
- Quick learner
- Quotation development
- Adaptability
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Work Preference
Job Search Status
Not actively lookingWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
₹75000/yr - ₹200000/yrTimeline
Senior Manager Sales Cordination
Columbia Petrochem Pvt. Ltd
02.2019 - 01.2026
Assistant Manager Sales Cordination
Columbia Petrochem Pvt. Ltd
09.2013 - 06.2018
Sales Coordinator
BSA Polycontainer
12.2012 - 09.2013
Front Desk In charge, Supervisor
KSL Industries Ltd
12.2011 - 11.2012
BackOffice supervisor
Jet Airways
09.2007 - 10.2010
B.S.C -
Indian Institute of, IITM
H.S.C - Science
Maharashtra state Board
10th -
SSC