Kacey Hart
Jeffersonville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Insurance Verification Specialist
Eblu Solutions
10.2024 - Current
- Conducted comprehensive insurance verification to ensure accurate patient eligibility and benefits coverage.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Ensured accuracy in patient insurance information by meticulously verifying details.
- Accessed third-party insurance databases to identify coverage of benefits.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements
- Navigated through multiple online systems to obtain documentation.
- Completed day-to-day duties accurately and efficiently.
Front Office Manager
Wingate by Wyndham Hotel
10.2022 - 06.2024
- Performed administrative duties such as filing documents, answering phones.
- Liaised with vendors like housekeeping department, maintenance personnel regarding guest requests or concerns.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Created and optimized employee schedules for shift coverage.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
Store Business Manager
The Walking Company
12.2015 - 12.2020
- Implemented safety protocols to minimize risks associated with workplace accidents.
- Monitored employee attendance, vacation requests, tardiness. to maintain efficient operations.
- Reviewed daily financial transactions and prepared weekly and monthly reports for upper management.
- Resolved customer complaints in a professional manner while maintaining positive relationships.
- Recruited, hired, trained, and evaluated new staff members as needed.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Maintained accurate inventory records, analyzed sales trends, and adjusted staffing levels accordingly.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Prepared weekly schedules to verify proper floor coverage.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Maintenance/Operations Supervisor
The Fort Wayne Children’s Zoo
06.2006 - 07.2013
- Inspected premises regularly for cleanliness, safety compliance, and adherence to standards.
- Performed ground maintenance tasks such as weeding, mulching, planting and watering as required.
- Supervised maintenance staff in performing routine repairs and cleaning duties around the grounds.
- Performed basic maintenance tasks such as mowing grass or trimming trees as needed around the park grounds.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on proper job functions and company policies and procedures.
- Assisted zookeepers in handling of animals while following proper policies and procedures.
- Provided breaks to employees where needed.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Inspected ride vehicles and equipment before opening it to the public.
- Collaborated with team members to ensure smooth operation of all attractions.
- Conducted emergency procedures when necessary in accordance with safety protocols.
Education
High School Diploma -
Southside High School
Muncie, IN06-2003
Skills
- Leadership and management
- Customer service excellence
- Schedule coordination
- Multitasking efficiency
- Active listening
- Complaint resolution
- Administrative expertise
- Training and coaching
- Communication skills
Timeline
Insurance Verification Specialist
Eblu Solutions
10.2024 - Current
Front Office Manager
Wingate by Wyndham Hotel
10.2022 - 06.2024
Store Business Manager
The Walking Company
12.2015 - 12.2020
Maintenance/Operations Supervisor
The Fort Wayne Children’s Zoo
06.2006 - 07.2013
High School Diploma -
Southside High School
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