Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Tools and Computer Languages
Timeline
Generic

KADALI DEVI VYSHNAVI

Secunderabad

Summary

MBA graduate with 8+ years' experience. Hardworking professional with focus on streamlining operations, optimising supply chain processes, and managing logistics. Experienced in coordinating with cross-functional teams, improving workflow efficiency, and implementing cost-saving initiatives. Strong problem-solving skills and ability to adapt to fast-paced environments while maintaining quality standards.

Overview

9
9
years of professional experience

Work History

Advocacy Operations Specialist

Amazon
Hyderabad
11.2021 - Current
  • Responsible to maintain delivery partner experience
  • Communicate timely information shared by the delivery stations
  • Ensures payments request for delivery partners are filed without delay
  • Escalates DP issues to relevant teams to safeguard DP experience

Executive Customer Relations

Amazon
Hyderabad
09.2020 - 10.2021
  • Responsible to handle highest point of escalations
  • Coordinate multiple stack holders to resolve customer issues
  • Resolves the issue where customer reaches CEO

Search and Rescue Operations

Amazon
Hyderabad
03.2020 - 09.2020
  • Responsible to attend the queries of the customers even after contacting customer service multiple times
  • Pull the data of the customer queries repeating multiple times and address them by contacting the customers and run a real-time project to abolish the issue and reduce customer effort
  • Check with the associates for contact drivers and analyse the frequency of the issue and reach out to the stake holders and resolve the issue and design policies to reduce customer and associate effort

Account Specialist

Amazon
Hyderabad
09.2019 - 09.2020
  • Responsible to check with the fraudulent accounts of the customer round all the countries Amazon is established in
  • Make sure that there are no multiple accounts of the customer with the same email addresses or phone numbers
  • Check with the fraudulent account of the customers and do a background check and release the account if the customer is genuine

Alexa Data Services Associate

Amazon
Hyderabad
03.2019 - 08.2019
  • Responsible for the day to day of customer data which the organization provides for data creation, accuracy, and analytics services to help develop, test, and train the Alexa and give out the best services to the Alexa users
  • Mine the data of the users and check if Alexa is giving appropriate answers

Department Specific Trainer

Amazon
Hyderabad
03.2018 - 03.2019
  • Supported as Department Specific Trainer for training new recruits in Customer Service Operations
  • Developed and delivered engaging training sessions for new employees, focusing on company policies and procedures.
  • Kept training data and documentation secure for full compliance.
  • Mentored learners to build subject confidence and competence.

Customer Support Associate

Amazon
Hyderabad
03.2016 - 02.2018
  • Responsible for Voice based Customer Service operations for addressing delivery issues, refunds, replacements, feedback reporting, and training
  • Processed voice and non-voice based customer service operations through Calls, Chats and mails on Amazon domains (India, Australia, UK & Global)
  • Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
  • Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

Education

MBA - HR

Amity University
India
01.2020

BTECH - CSE

Holy Mary Institute of Technology
Hyderabad, India
01.2013

Skills

  • Problem Solving
  • Adaptability
  • Collaboration
  • Strong Work Ethic
  • Time Management
  • Critical Thinking
  • Handling Pressure
  • Leadership

Languages

  • English
  • Telugu
  • Hindi

Accomplishments

  • Awarded Best Performer for multiple times in years of performance.

Tools and Computer Languages

  • C
  • C++
  • Java
  • SQL (Data Extraction)
  • MC Office Tools

Timeline

Advocacy Operations Specialist

Amazon
11.2021 - Current

Executive Customer Relations

Amazon
09.2020 - 10.2021

Search and Rescue Operations

Amazon
03.2020 - 09.2020

Account Specialist

Amazon
09.2019 - 09.2020

Alexa Data Services Associate

Amazon
03.2019 - 08.2019

Department Specific Trainer

Amazon
03.2018 - 03.2019

Customer Support Associate

Amazon
03.2016 - 02.2018

MBA - HR

Amity University

BTECH - CSE

Holy Mary Institute of Technology

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KADALI DEVI VYSHNAVI