Kadambini Samyal
Senior Fraud Analyst
Delhi
Summary
A dedicated, self-motivated and a trusted individual who has been working around the industry for Ten plus years. I am a good communicator with proven inter personal skills and I’m used to working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges.
Overview
11
11
years of professional experience
Work History
Fraud Prevention Team
American Express Banking CORP.
01.2019 - Current
- Work with Fraud Prevention Services – India, responsible for resolving the security concerns
- investigate and conduct analysis on fraud concerns
- Identify trends, conduct research on fraud and risk, and Reporting
- Perform a manual review to detect Fraudulent transactions
- Establishing Fraud claims and precuring settlement
- END to END handling of fraud claims
- Complaint Handling
- Schedule optimisation for colleges in collaboration with Global Capacity Management department within Amex
- Also, Worked as Loaned Resource for 6 Months In Global Capacity management department with in Amex
Inter Job Posting With Global Capacity Management
American Express Banking Corporation
01.2022 - 07.2022
- Real time monitoring of staffing and availability
- Realtime monitoring of call follow through dialler
- Managing staffing schedules, break optimisation and leave records
- Publishing multiple performance reports on daily and weekly basis
- Exception Coding for operations on workforce management system
Executive Assistant
British Airways
07.2018 - 01.2019
- Company Overview: Travel
- Servicing the executive club members
- Making flight reservations and making changes to the existing PNR for the club members using the membership point
- Maintaining data protection
- Travel
Legal Executive
Thomson Reuters Pangea 3
02.2014 - 04.2016
- Company Overview: Legal Process Outsourcing
- Was a part of the para legal unit that aided international legal firm to segregate documents to be submitted to the court of Law
- My role was quality checking the data segregated and make sure that the segregation process is complaint to the court of law
- Review of legal documents, legal research, due diligence, servicing risk and compliance are the key areas of the role
- Legal Process Outsourcing
Education
LLB - undefined
Nalanda Law College
MumbaiB. Com - undefined
Thakur College of Science and Commerce
MumbaiMaster’s Diploma - Computer’s and IT
Skills
problem solving
analytical skills
team player
interpersonal skills
communication
time management
prioritisation
reporting
data analysis
stress management
outgoing personality
confidence
team handling
training
Personal Information
- Date of Birth: 09/25/90
- Gender: Female
Accomplishments
Star perform award for first quarter in 2023 at AMEX
Timeline
Inter Job Posting With Global Capacity Management
American Express Banking Corporation
01.2022 - 07.2022
Fraud Prevention Team
American Express Banking CORP.
01.2019 - Current
Executive Assistant
British Airways
07.2018 - 01.2019
Legal Executive
Thomson Reuters Pangea 3
02.2014 - 04.2016
LLB - undefined
Nalanda Law College
B. Com - undefined
Thakur College of Science and Commerce