Kadyne Doyle
Rensselaer
Summary
Experienced retail professional with a strong background in customer service and inventory management. Demonstrated ability to efficiently process transactions, manage cash handling, and maintain organized checkout areas. Proven track record of resolving customer inquiries and complaints promptly, enhancing overall satisfaction. Adept at collaborating with team members to ensure smooth store operations during peak hours.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Save-A-Lot
Rensselaer
05.2024 - 01.2025
- I worked floor too
- Worked meat, produce, dairy, frozen, sweats
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and debit card payments accurately.
- Maintained cleanliness and organization in the checkout area.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed inventory by restocking shelves as needed throughout the shift.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
High School Diploma -
Ivy Tech Community College of Indiana
Indianapolis, IN06-2025
Skills
- Teamwork
- Sign language
- Endurance
- Sports
- Trucks
- Dock-work
- Computer skills
- Customer service
- Cash handling
- Point-of-sale operations
- Inventory management
- Product promotion
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Customer focus
- Product merchandising
- Positive and professional
- Phone etiquette
- Basic math
- Calm demeanor
- Stress management
- Attention to detail
- Guest services
- Cash register operation
Languages
Sign language
Limited
Accomplishments
- Academically
Affiliations
- Weights
- Anime
- Football
- Education
Timeline
Customer Service Cashier
Save-A-Lot
05.2024 - 01.2025
High School Diploma -
Ivy Tech Community College of Indiana