Kaelyn Watson
Newburgh
Summary
Restaurant professional with extensive experience at Iozzo's Franklin, specializing in customer service and dining room management. Demonstrated conflict resolution skills that enhance guest satisfaction through effective communication and collaboration. Proficient in point of sale operations, ensuring accurate transactions and a smooth dining experience.
Overview
2
2
years of professional experience
Work History
Restaurant Busser
Iozzo's Franklin
Franklin
02.2025 - Current
- Responded promptly to customer inquiries related to menu items or services offered.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Swept floors and removed garbage from dining area.
Restaurant Hostess
Iozzo's Franklin
Franklin
02.2025 - Current
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Restaurant Waiter
The Tin Fish
Newburgh
07.2023 - 10.2024
- Assisted guests with making food and beverage selections.
- Resolved customer complaints in a polite manner according to company policy.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Greeted customers, provided menus and answered questions about menu items.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Education
High School Diploma -
Castle High School
Newburgh, IN05-2024
Biology
Franklin College
Franklin,INSkills
- Customer service excellence
- Point of sale operations
- Menu expertise
- Dining room organization
- Conflict resolution strategies
- Time management skills
- Team collaboration
- Good Telephone Etiquette
Timeline
Restaurant Busser
Iozzo's Franklin
02.2025 - Current
Restaurant Hostess
Iozzo's Franklin
02.2025 - Current
Restaurant Waiter
The Tin Fish
07.2023 - 10.2024
High School Diploma -
Castle High School
Biology
Franklin College
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