KAFEEL AHMED DURGAM

Company Overview: Leather Manufacturing. Acquired extensive expertise in diverse business processes, such as manufacturing and banking. Streamlined production from initiation to completion. Managed customer interactions and resolved issues. Enhanced quality control processes. Led meetings with clients to discuss project objectives, timelines, and deliverables. Monitored performance metrics to assess effectiveness of operational processes. Developed and implemented strategies for increasing customer satisfaction. Conducted research to identify new market opportunities. Analyzed data and created reports for senior management. Maintained up-to-date knowledge of industry trends and regulations. Established relationships with key stakeholders across the organization. Coordinated cross-functional teams in completing projects on time and within budget. Negotiated contracts with vendors, suppliers, and partners.

Delivers comprehensive tech offerings across global markets

Fully automated system integrating SAP and IT applications

Dealing with Customers - Front Office/Sales. Providing and amending the legalized solutions in Support Account contracts, quotes, and invoices. Engaged continuously with stakeholders on updates. Responsible for resolving queries, issues, and escalations arising internally and externally. Standardize the process by constantly reviewing and improving it with the support of the quality team. Responsible for managing, planning, and work allocation within team members. Transitioning new process and concepts, and training the rest of the team. Awarded as the best performer for five months. Have successfully signed off an Optimization project in record 4 months' time.

Post-recruitment activities. Assisting new recruits with onboarding procedures. Engaged with recruitment agencies for talent acquisition. Coordinating with departmental Heads for Probationers' Evaluation Forms. In charge of getting the details like Attendance, Leave, LOP, Loan, and Salary advance, and other relevant deduction information for salary processing. In charge of the weekly review meeting. Organizing Induction and SOP training. Managed employee relations issues such as grievances, disciplinary actions and terminations.